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BRENDA LIZ DE JESÚS CRESPO
Bayamón,Puerto Rico
Summary
Detail-oriented Professional with expertise in Law and Public Order and proficiency in Microsoft Office Suite. Demonstrated ability to manage critical situations while providing exceptional customer service and guiding clients through sales processes. Committed volunteer with experience in community education and cancer patient support, leveraging personal resilience as a multiple myeloma survivor to enhance empathy and dedication in community service.
Overview
2
2
Languages
6
6
years of post-secondary education
31
31
years of professional experience
Work History
VOLUNTARIA
Sociedad Americana Contra el Cáncer y Puerto Rico Hope Lodge
San Juan, Puerto Rico
10.2022 - Current
- Colaboración en el Puerto Rico Hope Lodge, ofreciendo apoyo a pacientes en tratamiento.
- Realized collaborations with various companies, businesses, and corporations for monetary donations to restructure and enhance Hope Lodge, ensuring a warm and safe environment for guests.
- Participación en mesas informativas, ferias de salud, campañas educativas y comunitarias.
- Created a joyful atmosphere for children seeking emotional support.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Held care conferences with residents and families to review resident health and condition.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Developed appropriate treatment plans focusing on each individual's needs.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Executed crisis intervention procedures to prevent unnecessary hospital admissions.
Secretaria y servicio al cliente
Diet Home
San Juan, Puerto Rico
02.2024 - 03.2026
- Managed scheduling and appointments for the General Manager efficiently.
- Coordinated communications between departments and external partners effectively.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Coordinated meeting logistics such as room reservations and catering services.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Processed documents and materials for dissemination to appropriate parties.
- Produced and distributed memos, newsletters, and other forms of communication.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Assisted with special projects or tasks related to departmental functions upon request.
- Scheduled meetings and sent invitations specifying time and location.
OFICIAL ADMINISTRATIVO Y SEVICIO AL CLIENTE
DH Distributor Inc.
Caguas, Puerto Rico
02.2020 - 10.2022
- Manejo en computadoras Microsoft Office, Word, Excel, PowerPoint, File maker, Clover, Brain hi, traduccion de reuniones a clientes y habla inglés.
- Provided customer service in-person, online, and over the phone.
- Processed invoices and managed billing for companies and businesses.
- Utilized social media and delivery platforms for marketing and customer engagement.
- Coordinated communication between departments and external partners.
- Assisted in preparing presentations for client visits.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled meetings and appointments for the department head.
- Prepared meeting materials including agendas, minutes, handouts.
- Compiled data from various sources into organized formats for review.
- Coordiné comunicación entre departamentos y socios externos, mejorando la colaboración y el flujo de información.
- Coordinated travel arrangements for staff members as required.
- Assisted with special projects as requested by management team.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Composed, edited and typed complex memos and reports with job-related software.
SERVICIO AL CLIENTE
Boagame Taxis
Caguas, Puerto Rico
02.2018 - 02.2020
- Servicio al cliente, atender público en el cuadro telefónico y físicamente.
- Managed incoming calls to respond to customer inquiries.
- Despacho de llamadas recibidas, entrar data al sistema, confección de documentos oficiales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Inició conversaciones con clientes para comprender sus necesidades y proporcionar asistencia.
AGENTE DE ORDEN PÚBLICO
Policia de Puerto Rico
San Juan , Puerto Rico
01.1996 - 12.2016
- Searched individuals for contraband items such as drugs or weapons.
- Analyzed data obtained from crime scenes including fingerprints and DNA samples.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Conducted thorough checks on prisoner information to ensure accurate background investigations. through Washington Area Law Enforcement System (WALES) to perform comprehensive background investigations on incoming inmates and arrestees; analyze data on stolen property, motor vehicles and wanted persons.
- Promoted awareness of crime reporting, contributing to heightened community safety. in neighborhood crime reports and community vigilance, resulting in decreased criminal activity in community and surrounding area.
- Fostered personal and professional relationships with community members to create safer environments for police and citizens.
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. and G.R.E.A.T. classes to local schools.
- Assisted in training new officers on procedures and departmental policies.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Supervised and directed cellblock technicians to achieve processing objectives.
- Assisted citizens with non-emergency requests such as providing directions or helping unlock cars.
- Conducted surveillance and inquiries into suspicious individuals and activities to enhance safety. suspicious persons and situations and unusual activities.
- Documented observations and actions by radioing information and completing reports.
Education
BACHILLERATO - JUSTICIA CRIMINAL
Universidad del Turabo Ana G. Mendez
Caguas , Puerto Rico 08.2010 - 12.2014
Costura Industrial
Vocacional Repubica de Costa Rica
Caguas, Puerto Rico 08.1990 - 07.1992
Skills
- Community outreach
- Community engagement
- Volunteer coordination
- Volunteer training
- Community relations
- Community interaction
- Local collaboration
- Volunteer support
- Client relationship management
- Patient advocacy
- Resource navigation
- Disability awareness
- Project supervision
- Problem solving
- Time management
- Google suite proficiency
- Reliability and punctuality
- Conflict resolution
- Building relationships
- Coaching and mentoring
- Enfoque al dirigirse a grupos
- Buena comunicación
- Problem solving
- Time management
- Project management
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Secretaria y servicio al cliente
Diet Home
02.2024 - 03.2026
VOLUNTARIA
Sociedad Americana Contra el Cáncer y Puerto Rico Hope Lodge
10.2022 - Current
OFICIAL ADMINISTRATIVO Y SEVICIO AL CLIENTE
DH Distributor Inc.
02.2020 - 10.2022
SERVICIO AL CLIENTE
Boagame Taxis
02.2018 - 02.2020
BACHILLERATO - JUSTICIA CRIMINAL
Universidad del Turabo Ana G. Mendez
08.2010 - 12.2014
AGENTE DE ORDEN PÚBLICO
Policia de Puerto Rico
01.1996 - 12.2016
Costura Industrial
Vocacional Repubica de Costa Rica
08.1990 - 07.1992