BRIAN FEBUS
Carolina
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cesco
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Universal Studios
11.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Barista
Starbucks
02.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
Education
Associate - Occupational Studies in Acting For Camera
AMDA College of The Performing Arts
Los Angeles, California06.2023
University Credits - Theater
Sagrado Corazón University
San Juan, Puerto Rico01.2021
High School Diploma -
Colegio Bautista De Carolina
Carolina, Puerto Rico05.2020
Skills
- Equipment and Store Cleaning
- Coordinating Orders
- Menu Memorization
- Hospitality and Professionalism
- Responsible
- Punctual
- Teamwork
- Excellent communication and writing skills
- Computer software skills in Microsoft Office and iOS
- Handling of editing software
- Handling of audio-visual programs
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Cesco
10.2024 - 12.2024
Retail Sales Associate
Universal Studios
11.2023 - 04.2024
Barista
Starbucks
02.2021 - 01.2022
Associate - Occupational Studies in Acting For Camera
AMDA College of The Performing Arts
University Credits - Theater
Sagrado Corazón University
High School Diploma -
Colegio Bautista De Carolina