Overview
Work History
Education
Skills
Languages
Timeline
Generic
BRIAN FEBUS

BRIAN FEBUS

Carolina

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cesco
10.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Retail Sales Associate

Universal Studios
11.2023 - 04.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Barista

Starbucks
02.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service

Education

Associate - Occupational Studies in Acting For Camera

AMDA College of The Performing Arts
Los Angeles, California
06.2023

University Credits - Theater

Sagrado Corazón University
San Juan, Puerto Rico
01.2021

High School Diploma -

Colegio Bautista De Carolina
Carolina, Puerto Rico
05.2020

Skills

  • Equipment and Store Cleaning
  • Coordinating Orders
  • Menu Memorization
  • Hospitality and Professionalism
  • Responsible
  • Punctual
  • Teamwork
  • Excellent communication and writing skills
  • Computer software skills in Microsoft Office and iOS
  • Handling of editing software
  • Handling of audio-visual programs

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Cesco
10.2024 - 12.2024

Retail Sales Associate

Universal Studios
11.2023 - 04.2024

Barista

Starbucks
02.2021 - 01.2022

Associate - Occupational Studies in Acting For Camera

AMDA College of The Performing Arts

University Credits - Theater

Sagrado Corazón University

High School Diploma -

Colegio Bautista De Carolina

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BRIAN FEBUS