Bryan Maldonado Sosa

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Developed and delivered engaging sales presentations to convey product benefits.
• Troubleshot problems for callers and helped independently resolve common issues.
• Answered calls, took messages and transferred calls to correct individuals.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Provided support to help students with special needs learn and grow.
• Reviewed lesson material with students individually or in small groups.

• Greeted customers and guided cars into washing and detailing area.
• Inspected incoming vehicles, assessed condition and took note of any current damage prior to starting wash or detail.
• Pressure washed car exterior, wheel wells and tires.

Helped clients with their applications for assistance and solved internal problems.

Created applications for disaster assistance

Worked from home, maintaining a good work environment and communication with my supervisor and team.

Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.