Bryan Otero
Humacao
Summary
Proficient in maintaining smooth and efficient mechanical systems. Systematic professional with keen eye for details, strong focus on performance improvements and skill in root cause analysis.
Overview
3
3
years of professional experience
Work History
A&P Helper
Centro De Servicio Aeronautico
01.2024 - Current
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Collaborated with team members to complete large-scale projects within established deadlines while maintaining high-quality results.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Customer Service
Party City
08.2022 - 05.2023
- Answered incoming calls from current customers and asked open-ended questions to determine needs.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Meticulously maintained inventory levels to ensure the availability of products and services crucial for meeting customer demands.
PAX Agent
GMD Airline Services
05.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient check-in and boarding services for passengers.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
Associate Degree - Aircraft Mechanics
PRAMI
Fajardo, Puerto Rico05.2024
High School Diploma -
Perpetuo Socorro
Humacao, Puerto Rico05.2020
Skills
- Team-Oriented and Dependable
- Power Tool Operation
- Troubleshooting
- Calm Under Pressure
- Organization and Time Management
- Recordkeeping
Timeline
A&P Helper
Centro De Servicio Aeronautico
01.2024 - Current
Customer Service
Party City
08.2022 - 05.2023
PAX Agent
GMD Airline Services
05.2021 - 08.2021
Associate Degree - Aircraft Mechanics
PRAMI
High School Diploma -
Perpetuo Socorro
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