Bryan Rauda
San Juan
Summary
Results-driven Business Analyst and Project Coordinator with hands-on experience managing projects through Agile methodologies. Skilled in timeline management, stakeholder facilitation, and cross-functional collaboration. Adept at gathering requirements, optimizing workflows, and aligning technical solutions with business objectives to deliver data-driven and user-centered results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business account specialist
ABC celular
San Sebastian, PR
11.2025 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed market trends to identify growth opportunities for client accounts.
- Managed inventory levels using advanced tracking software and systems.
- Coordinated with suppliers to schedule timely deliveries and manage orders.
Business Analyst
Computershare
Chicago/Remote, IL
11.2021 - 11.2025
- Led a multi-year redesign project for BMO using an Agile approach, managing project scope, timelines, and deliverables while aligning with client and internal objectives.
- Created and managed project plans, milestones, and task assignments using Planview and Agile tools.
- Gathered, analyzed, and documented business requirements, transforming them into actionable user stories, acceptance criteria, and functional documentation.
- Collaborated with cross-functional teams including IT, QA, and operations to design and implement process improvements and system enhancements.
- Conducted UAT sessions, tracked project risks, and ensured timely issue resolution through Agile sprint cycles.
- Performed data analysis using SQL to extract, manipulate, and validate information for reporting and decision-making.
- Provided end-user training and post-launch support to ensure successful adoption of new systems.
Creative Designer
Computershare
Chicago, IL
05.2014 - 11.2021
- Partnered with project and marketing teams to design visual assets that supported key initiatives and client communications.
- Contributed to project coordination and milestone tracking for internal and client-facing creative projects.
- Streamlined creative workflows, resulting in improved efficiency and faster delivery timelines.
Production Associate – Fulfillment
Computershare
Chicago, IL
11.2011 - 05.2014
- Supported project rollout and process improvement initiatives to enhance fulfillment operations.
- Coordinated scheduling and resource allocation to meet project deadlines.
- Mentored new team members to strengthen performance and consistency across departments.
Education
Coursework - VFX and Motion Graphics
The Art Institute of Philadelphia
Coursework - General Studies
Northampton Community College
Skills
- Project Management (Agile, Planview)
- Business Analysis and Requirements Gathering (BRD, FRD, User Stories)
- Sprint Planning and Task Prioritization
- Timeline and Resource Management
- Stakeholder Communication and Meeting Facilitation
- Data Analysis (SQL, XML, JSON, Unstructured Data)
- Quality Assurance and UAT Testing
- Process Improvement and Workflow Optimization
- Documentation, Reporting, and Dashboard Development
Accomplishments
- Promoted three times within Computershare for exceptional performance, leadership, and adaptability.
- Managed a cross-functional team for a two-year enterprise redesign project, improving operational efficiency and client satisfaction.
- Recognized for strong leadership and problem-solving, leading to multiple internal promotions.
- Developed skills in Agile methodologies, project management tools, and stakeholder engagement.
- Consistently delivered high-quality solutions on time and within scope.
Certification
- UX Certificate, Nielsen Norman Group, 01/01/18, Present
- Agile Fundamentals, LinkedIn Learning, In Progress
Languages
English
First Language
Spanish
Advanced
C1
Timeline
Business account specialist
ABC celular
11.2025 - Current
Business Analyst
Computershare
11.2021 - 11.2025
Creative Designer
Computershare
05.2014 - 11.2021
Production Associate – Fulfillment
Computershare
11.2011 - 05.2014
Coursework - VFX and Motion Graphics
The Art Institute of Philadelphia
Coursework - General Studies
Northampton Community College