Bryan Rauda
Summary
Detail-oriented Project Coordinator with a background in Business Analysis and experience in Hybrid environments. Expertise in project planning, stakeholder communication, risk management, and schedule tracking. Coordinates cross-functional teams and manages competing priorities to drive initiatives aligned with business goals.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Project Manager
Agate Software
San Juan, PR
04.2026 - Current
- Facilitate Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and sprint retrospectives.
- Collaborate with business stakeholders, clients, and development teams to gather requirements and define project scope.
- Created and managed user stories, tasks, and work items, enhancing alignment with project objectives and development efforts.
- Monitored and maintained project documentation, ensuring clarity and accessibility of requirements, meeting notes, project plans, and status reports.
- Prepare and present project status updates, highlighting progress, risks, budget impacts and schedule changes.
- Provided project status updates, communicated risks and issues to stakeholders, facilitating informed decision-making.
Business Account Billing Specialist
ABC celular
San Sebastian, PR
11.2025 - 05.2026
- Processed invoices and billing statements for timely customer payments.
- Maintained accurate records of customer interactions in CRM system to support effective account management.
- Communicated with clients regarding billing inquiries and discrepancies.
- Answered customer inquiries regarding billings, payments, account status.
- Managed customer accounts using CRM system to ensure satisfaction and retention.
- Reviewed and verified billing data for accuracy and compliance to minimize discrepancies.
- Managed inventory levels using advanced tracking software and systems.
- Coordinated with suppliers to schedule timely deliveries and manage orders.
- Identified and developed process improvements, including automation of ACH collections and payments using python scripts, to enhance billing efficiency.
Business Analyst
Computershare
Chicago/Remote, IL
11.2021 - 11.2025
- Documented business requirements from stakeholders, aligning them with organizational objectives.
- Conducted gap analyses to evaluate current and future-state business processes.
- Gathered and documented business requirements from stakeholders to support organizational objectives.
- Translated business needs into functional and non-functional requirements.
- Developed business requirements documents (BRDs), functional specifications, and process flows.
- Facilitated meetings and workshops to elicit and validate business requirements, ensuring stakeholder alignment.
- Liaised between business units and technology teams during project lifecycle, enhancing communication and collaboration.
Creative Designer
Computershare
Chicago, IL
05.2014 - 11.2021
- Partnered with project and marketing teams to design visual assets that supported key initiatives and client communications.
- Coordinated project timelines and tracked milestones for internal and client-facing creative projects.
- Streamlined creative workflows, enhancing efficiency and accelerating delivery timelines.
Production Associate – Fulfillment
Computershare
Chicago, IL
11.2011 - 05.2014
- Supported project rollout and process improvement initiatives, resulting in enhanced fulfillment operations.
- Coordinated scheduling and resource allocation to ensure timely project completion.
- Mentored new team members, fostering improved performance and consistency across departments.
Education
Coursework - VFX and Motion Graphics
The Art Institute of Philadelphia
Philadelphia 08.2007 - 01.2010
Coursework - General Studies
Northampton Community College
08.2005 - 01.2007
Skills
- Project Management (Hybrid, Planview, Microsoft Azure DevOps)
- Sprint Planning and Task Prioritization
- Timeline and Resource Management
- Business Analysis and Requirements Gathering (BRD, FRD, User Stories)
- Risk Assessment
- Process Improvement and Workflow Optimization
- Documentation, Reporting, and Dashboard Development
- Stakeholder Communication and Meeting Facilitation
- Basic Data Management
Accomplishments
- Promoted three times within Computershare for exceptional performance, leadership, and adaptability.
- Managed a cross-functional team for a two-year enterprise redesign project, improving operational efficiency and client satisfaction.
- Recognized for strong leadership and problem-solving, leading to multiple internal promotions.
- Developed skills in Agile methodologies, project management tools, and stakeholder engagement.
- Consistently delivered high-quality solutions on time and within scope.
Certification
- UX Certificate, Nielsen Norman Group, 01/01/18, Present
- Agile Fundamentals, LinkedIn Learning, In Progress
Languages
English
First Language
Spanish
Upper Intermediate
B2
Timeline
Project Manager
Agate Software
04.2026 - Current
Business Account Billing Specialist
ABC celular
11.2025 - 05.2026
Business Analyst
Computershare
11.2021 - 11.2025
Creative Designer
Computershare
05.2014 - 11.2021
Production Associate – Fulfillment
Computershare
11.2011 - 05.2014
Coursework - VFX and Motion Graphics
The Art Institute of Philadelphia
08.2007 - 01.2010
Coursework - General Studies
Northampton Community College
08.2005 - 01.2007