Bryan Vega Medina
Manati
Summary
Dynamic customer service professional with proven success at Luma Energy, excelling in problem-solving and time management. Recognized for enhancing customer satisfaction and achieving high QA scores. Adept at payment processing and fostering strong client relationships, driving loyalty and retention through tailored support and effective communication.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Associate Customer Service Representative
Luma Energy
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in developing training materials aimed at improving team performance and consistency in service quality standards.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
- Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
- Reduced response times with effective time management and prioritization skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer.
- Achieved high QA scores.
Payment Processing
Luma Energy
07.2021 - 03.2022
- Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
- Worked closely with the billing department to ensure accurate invoicing and prompt payment processing for customers.
- Provided support to Banco Popular, First Bank, and Oriental Bank.
- Analyzed suspicious transactions to identify and address cases of credit card fraud involving Mastercard, Visa, and Amex.
- Coordinated transfer of funds through ACH network.
- Oversaw handling of blocks worth over $1B.
- Managed government & federal accounts.
Seller and Inventory Management
Claro
03.2014 - 06.2021
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Earned top sales accolades annually for a three-year period.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Resolved customer complaints promptly to maintain a positive brand image.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Controlled and updated inventory records through precise data input.
Cage Cashier
Casino Atlantico
04.2018 - 10.2019
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Achieved record of reliability, never missing day of work without prior notice.
- Moved currency, coins and chips following exact security protocols.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Completed requirements necessary for tourism license.
Education
High School -
Academia Discípulos De Cristo
Manatí05.2013
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Critical thinking
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Customer relations
- Data entry
- Product knowledge
- Team development
Accomplishments
Government & Federal account payable analysis for a recommendation project
Three times top seller
Certification
FEMA ICS 100 training certification /
FEMA ICS 200 training certification /
IS 904: Active Shooter Prevention FEMA /
Tourists Licensed Certification
Languages
Spanish
Advanced (C1)
English
Intermediate (B1)
Timeline
Associate Customer Service Representative
Luma Energy
03.2022 - Current
Payment Processing
Luma Energy
07.2021 - 03.2022
Cage Cashier
Casino Atlantico
04.2018 - 10.2019
Seller and Inventory Management
Claro
03.2014 - 06.2021
High School -
Academia Discípulos De Cristo
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