Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryant Joel Santiago Mercado

San Juan

Summary

Experienced in managing guest relations and enhancing customer experiences through effective communication and relationship-building strategies. In previous roles, successfully identified customer needs and provided tailored assistance, ensuring satisfaction throughout the purchasing process. Demonstrated ability to follow up with clients post-purchase to confirm expectations were met, fostering long-term loyalty. Strong background in coordinating events and activating high-value clientele translates well into an auto sales consultant role.

Overview

13
13
years of professional experience

Work History

Player Development Manager

Casino Metro
San Juan
08.2022 - 02.2025
  • A Casino Players Development Manager is responsible for overseeing and developing strategies to acquire,retaine and actívate high-end players casino players often focusing on building strong relationships and providing exceptional guest experiences.
  • Manage Guest Relations
  • Address guest issues promptly,communicate effectively,and offer complimentary services.
  • Casino Host
  • Marketing Manager

Auto Sales Consultant

Imperio Auto
San Juan
05.2021 - 08.2022
  • Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
  • Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
  • Demonstrated strong communication skills when interacting with customers both in person and over the phone.
  • Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.

Table Games Floor Supervisor

Casino del mar La Concha
San Juan
12.2011 - 05.2021
  • Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
  • Identified areas of improvement within the table games department and implemented corrective measures accordingly.
  • Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.

Education

High School Diploma -

Asociación Pro Bienestar De La Familia
San Juan
05-2010

Skills

  • Guest relations management
  • Customer relationship management
  • Player activation strategies
  • Event planning

Languages

Spanish
First Language
English
Proficient (C2)
C2
Sign language
Proficient (C2)
C2

Timeline

Player Development Manager

Casino Metro
08.2022 - 02.2025

Auto Sales Consultant

Imperio Auto
05.2021 - 08.2022

Table Games Floor Supervisor

Casino del mar La Concha
12.2011 - 05.2021

High School Diploma -

Asociación Pro Bienestar De La Familia
Bryant Joel Santiago Mercado