Camila Cesian Herrera Colón
Juana Díaz
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Work for a company where I can develop professionally by applying my skills and knowledge.
Overview
2
2
years of professional experience
Work History
Service Representative
Kentucky Fried Chicken
06.2024 - 01.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Trained new personnel regarding company operations, policies and services.
Community Service
Puerto Rico Youth ChalleNGe Academy
10.2022 - 03.2023
- Collaborate in the care and maintenance of facilities and green areas
- Offer support and organization of sporting events
- Assist and cooperate with the care of elderly people
Education
Bachelor of Science - Nursing
Ponce Health Sciences University
Ponce, PR05-2027
Diploma de Cuarto Año -
Puerto Rico Youth ChalleNGe Academy
Juana Diaz, PR03.2023
Skills
- Microsoft Office Specialist
- Full Bilingual (Spanish/English)
- Basic Knowledge of Internet Navigation
- Ability to respond to different challenges and adapt to all types of contexts
- Ease of teamwork
- Excellent Leadership Capacity
- Effective Communication
- Good time management
- Responsibility and Organization
- Good interpersonal relationships
- Active listening
- Customer service
- Data entry
Timeline
Service Representative
Kentucky Fried Chicken
06.2024 - 01.2025
Community Service
Puerto Rico Youth ChalleNGe Academy
10.2022 - 03.2023
Diploma de Cuarto Año -
Puerto Rico Youth ChalleNGe Academy
Bachelor of Science - Nursing
Ponce Health Sciences University
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