Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila Nicole Torres

San Juan

Summary

Accomplished Director of Operations at Music Wave Events & Rentals, adept in strategic planning and operational efficiency. Excelled in leadership, fostering team collaboration and driving significant improvements in productivity and customer satisfaction. Skilled in process improvement and workforce planning, consistently achieving organizational goals through effective management and staff development.

Overview

7
7
years of professional experience

Work History

Director of Operations

Music Wave Events &Rentals
10.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Supervisor

Music Wave Events & Rentals
10.2017 - 10.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Bartender

Cocotazo
10.2017 - 10.2017

Realizar tragos

Cerrar caja cuadrar

Education

Certifícate - Gypsum Board

Gypsum Board Institute
San Juan

HS Diploma -

Commonwealth Parkville School
San Juan

Master - Interior Design

ESDesign Barcelona

Skills

  • Operations Oversight
  • Strategic planning and execution
  • Operational Efficiency
  • Process Improvement
  • Business Management
  • Quality Assurance
  • Cost Control
  • Leadership training
  • Workforce Planning
  • Performance Analysis
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making
  • Staff training/development
  • Staff Management
  • Customer Service
  • Customer Service Management
  • Business Leadership
  • Effective leader
  • Hiring and Onboarding
  • Performance Improvements
  • Relationship Building
  • Organizational Structuring
  • Staff hiring
  • Human Resources
  • Employee Motivation
  • Recruitment
  • Goal Setting
  • Management Team Building
  • Administrative Management
  • Logistics
  • Employee Scheduling
  • Employee reviews
  • Assignment Delegation
  • Direct Sales
  • Sales Promotion

Languages

English
Intermediate (B1)

Timeline

Director of Operations

Music Wave Events &Rentals
10.2018 - Current

Supervisor

Music Wave Events & Rentals
10.2017 - 10.2018

Bartender

Cocotazo
10.2017 - 10.2017

Certifícate - Gypsum Board

Gypsum Board Institute

HS Diploma -

Commonwealth Parkville School

Master - Interior Design

ESDesign Barcelona
Camila Nicole Torres