Camila Zoe Rivera Rivera
Summary
Bilingual professional with foundational knowledge in English and fluency in Spanish, possessing three years of experience in customer service and sales. Demonstrates effective communication skills and problem-solving abilities to ensure positive client experiences. Strong interpersonal skills and a commitment to delivering exceptional support make a valuable asset to any team. Eager to leverage this background to contribute to organizational success and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Driver
Marcos Pizza
10.2025 - Current
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Coordinated efficient delivery routes to optimize time and fuel consumption.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Maintained accurate logs of mileage, delivery schedules, and vehicle maintenance.
- Assisted in training new drivers on operational procedures and safety protocols.
- Improved delivery efficiency by identifying and resolving logistical challenges.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Security Forces (training)
Air Force
01.2025 - 07.2025
- Air Force basic training certificate
- Approximately 2 weeks of Security Forces training
Driver
Marcos Pizza
05.2024 - 01.2025
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Coordinated efficient delivery routes to optimize time and fuel consumption.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Maintained accurate logs of mileage, delivery schedules, and vehicle maintenance.
- Assisted in training new drivers on operational procedures and safety protocols.
- Improved delivery efficiency by identifying and resolving logistical challenges.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Retail Sales Associate
Journeys Plaza Las Américas
04.2023 - 11.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to attract and engage customers.
- Processed cash transactions accurately while ensuring compliance with company policies.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided product knowledge training to new associates, fostering team development.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress and Cashier
Zayas Pizza & Restaurant
02.2022 - 01.2023
- Provided excellent customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance service delivery and minimize wait times.
- Trained new servers on menu offerings, customer interaction techniques, and restaurant protocols.
- Implemented streamlined order-taking process, improving accuracy of orders delivered to customers.
- Resolved guest complaints professionally, turning negative experiences into positive outcomes for patrons.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance and dining experience for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor - Nursing
Universidad Ana G. Méndez
Cupey, Puerto Rico05-2028
Bachelor - Nursing
Universidad Central De Bayamón
Bayamón, Puerto RicoBachelor - Nursing
Universidad De Puerto Rico
Bayamón, Puerto RicoHigh School Diploma -
Escuela Vocacional Agrícola Pablo Burgos Marrero
Corozal, Puerto Rico06-2021
Skills
- Accountable and on schedule
- Engaging interpersonal skills
- Efficient in acquiring new skills
- Ability to adjust to evolving circumstances
- Effective coordination
- Strong verbal communication
- Strong teamwork skills
- Trustworthy
- Active listening skills
- Customer service
- Patience and tact
- Multitasking Abilities
Additional Information
Only available according to my college schedule, means that I'm available mostly at noon time.
Languages
Spanish
English
Timeline
Driver
Marcos Pizza
10.2025 - Current
Security Forces (training)
Air Force
01.2025 - 07.2025
Driver
Marcos Pizza
05.2024 - 01.2025
Retail Sales Associate
Journeys Plaza Las Américas
04.2023 - 11.2023
Waitress and Cashier
Zayas Pizza & Restaurant
02.2022 - 01.2023
Bachelor - Nursing
Universidad Ana G. Méndez
Bachelor - Nursing
Universidad Central De Bayamón
Bachelor - Nursing
Universidad De Puerto Rico
High School Diploma -
Escuela Vocacional Agrícola Pablo Burgos Marrero