Dynamic HR and Talent Development professional focused on organizational growth, talent management, learning and development, and enhancing employee experiences. Proven track record in full-cycle talent acquisition, pipeline management, and recruitment strategies, as well as in designing impactful onboarding and training programs, facilitating leadership workshops, and executing service excellence initiatives across healthcare, retail, and corporate environments. Committed to empowering teams to achieve their full potential through innovative talent strategies and development initiatives.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Ferré Rangel Group
06.2024 - Current
Manage Talent Pipeline and full-cycle recruitment for multiple business units (GFR Services, GFR Media, KingBird, and LinkActiv), ensuring the attraction, assessment, and hiring of high-quality candidates aligned with company needs.
Partnered with leaders to identify skill gaps and deliver tailored training solutions aligned with organizational goals.
Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Enhanced candidate experience by implementing a streamlined application process and timely communication.
Developed evaluation reports on training and talent programs, providing actionable recommendations that improved organizational effectiveness and employee performance.
Collaborate in project and team workplan planning allocating resources effectively to adjust workflows based on organizational needs and trend.
Design and execute bilingual communication strategies for program materials, updates, and reports to ensure transparency and effective communication.
Create and deliver visual data-based presentations to communicate key outcomes to leadership and company-wide forums.
Conduct ongoing industry research in Organizational Development, Leadership, and Change Management to drive strategic improvements across talent programs.
Support the production and facilitation of virtual events.
Administer and configure the Recruiting and Onboarding modules in Workday, including requisition setup, workflow management, dashboard reporting in Workday.
Conducted performance analysis for a clients workforce, identifying that 72% of hires met performance expectations—an improvement from 43% in the previous analysis. Findings highlighted stronger alignment of recruitment profiles and a significant reduction in underperformers (57% to 28%).
Designed and led training sessions for hiring managers on interview techniques and bias awareness to improve interview processes.
Implemented employee referral program that increased number of quality referrals and strengthened company's internal network.
Reduced employee turnover by developing and implementing comprehensive onboarding program that emphasized cultural fit and job expectations.
Established strong relationships with universities and professional associations to build pipeline of early career talent.
Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
Designed and administered the GFR Summer Internship Program, onboarding interns across multiple departments and delivering 100% program completion while strengthening the company’s future talent pipeline.
Developed and implemented an Employee Referral Program, collaborating on Workday configuration to support process integration and efficiency.
Talent Acquisition Coordinator
Ferré Rangel Group
01.2024 - 05.2024
Implemented a structured onboarding program that improved new hire adaptation and reduced turnover.
Supported the recruitment process across all companies under the GFR Group sourcing and screening candidates to meet talent needs across departments.
Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
Partnered with leaders to identify skill gaps and deliver tailored training solutions aligned with organizational goals.
Supported the production and facilitation of virtual interviews, ensuring seamless execution on digital platforms.
Researched trends in Leadership, Organizational Development, and Talent Management to inform internal strategies and improvement initiatives.
Developed evaluation reports on training and talent programs, providing actionable recommendations that improved organizational effectiveness and employee performance.
Organizational Development Coordinator
Corporación de Servicios Médicos (Hatimedik)
01.2023 - 01.2024
Led and managed organizational development pipeline and initiatives including executive programs, training, and mentoring strategies across the organization.
Created evaluation frameworks to measure training and recruitment effectiveness, ensuring continuous improvement and alignment with organizational strategy.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
Improved employee retention rates through thorough candidate screening and interview techniques.
Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Designed and facilitated organization-wide training and leadership workshops, improving team collaboration and service delivery.
Develop quarterly and annual reports on Organizational Effectiveness programs (e.g., Culture and Talent Management), to provide feedback and recommendations to support budgets aligned decisions.
Designed and facilitated team-building sessions, change management interventions.
Development workshops to improve organizational cohesion and leadership readiness.
Supported CHRO in executing complex interventions, including data collection, group facilitation, and observation reporting.
Conducted in-depth quantitative and qualitative data analysis to assess the impact of organizational development programs.
Developed evaluation frameworks to measure the effectiveness of development and change initiatives, ensuring alignment with organizational goals and continuous improvement.
Produced post-event insights and bilingual reports to communicate results to stakeholders and inform future initiatives.
Reduced Front Desk employee turnover by approximately 85% through targeted training strategies and performance analysis, lowering recruitment needs from 5 hires every 2–4 weeks to only 1–2 hires every two to three months.
Organizational Development & HR Internship
Corporación de Servicios Médicos (Hatimedik)
08.2023 - 11.2023
Supported strategies aimed at reducing turnover and increasing employee engagement.
Assisted with data collection, feedback analysis, and administrative support across HR and OD functions to improve internal processes and employee experience.
Designed and implemented an employee satisfaction survey to capture feedback, measure engagement, and assess the effectiveness of organizational initiatives.
Gained valuable experience working within a health industry, applying learned concepts directly into relevant work situations.
Put together employee files and collected required digital or physical information to meet requirements.
Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
Led professional and thorough orientation sessions, introducing new hires to key company information.
Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
Member Specialist
Sam’s Club
06.2017 - 09.2023
Trained Member Frontline Service associates on company processes, technology tools, and service standards; delivered continuous learning and improvement opportunities.
Supported rollout of new programs and digital platforms, ensuring smooth adaptation through hands-on training and coaching.
Led initiatives focused on improving customer experience and staff performance through targeted coaching and ongoing training.
Completed work assignments and priorities by collaborating with managers, co-workers, and business partners, while identifying improvement opportunities and implementing changes.
Promoted and coached Member Frontline Service associates on upselling strategies, helping to drive revenue while maintaining high levels of customer satisfaction.
Education
MBA - Project Management
Ana G. Mendez University
San Juan, P.R.
01.2027
BA - Industrial-Organizational Psychology
University of Puerto Rico
Arecibo, P.R.
01.2023
Skills
Team leadership
Proficient in applicant tracking systems
Data-driven decision making
Onboarding processes
Strong relationship-building abilities
Pipeline maintenance
Talent management
Communication
Confidentiality
Proactive & Energetic
Power BI
Data Analyst
Success Factors
Technical Aptitude
LMS
Microsoft 365
Workday
Learning & Development Strategies
Fluent in English and Spanish, both spoken and written