Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Camille Perez

Adjuntas

Summary

Dynamic Patient Care Representative with a proven track record at Optum, UnitedHealth Group, excelling in patient-focused care and relationship building. Expert in managing high call volumes and streamlining appointment scheduling, enhancing patient satisfaction. Strong organizational skills and a commitment to confidentiality ensure optimal care delivery in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Patient Care Representative

Optum, UnitedHealth Group
08.2023 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.

Telemetry Monitor Technician

AtlantiCare Regional Medical Center, Mainland Campus
01.2019 - 09.2021
  • Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
  • Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
  • Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
  • Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
  • Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
  • Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.

Patient Care Associate

AtlantiCare Regional Medical Center, Mainland Campus
11.2018 - 09.2021
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.

Education

Telemetry Technician - Healthcare

Atlanticare
Galloway New Jersey
03-2019

Skills

  • Organizational skills
  • Multitasking
  • Verbal and written communication
  • Patient-focused care
  • Patient education
  • Patient confidentiality
  • Relationship building
  • Patient chart maintenance
  • Patient scheduling
  • Patient registration
  • Scheduling appointments
  • Insurance verification
  • Medical terminology

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Patient Care Representative

Optum, UnitedHealth Group
08.2023 - Current

Telemetry Monitor Technician

AtlantiCare Regional Medical Center, Mainland Campus
01.2019 - 09.2021

Patient Care Associate

AtlantiCare Regional Medical Center, Mainland Campus
11.2018 - 09.2021

Telemetry Technician - Healthcare

Atlanticare

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Camille Perez