Camille Perez
Adjuntas
Summary
Dynamic Patient Care Representative with a proven track record at Optum, UnitedHealth Group, excelling in patient-focused care and relationship building. Expert in managing high call volumes and streamlining appointment scheduling, enhancing patient satisfaction. Strong organizational skills and a commitment to confidentiality ensure optimal care delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Care Representative
Optum, UnitedHealth Group
Remote
08.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
Telemetry Monitor Technician
AtlantiCare Regional Medical Center, Mainland Campus
Galloway New Jersey
01.2019 - 09.2021
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
Patient Care Associate
AtlantiCare Regional Medical Center, Mainland Campus
Galloway New Jersey
11.2018 - 09.2021
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
Education
Telemetry Technician - Healthcare
Atlanticare
Galloway New Jersey03-2019
Skills
- Organizational skills
- Multitasking
- Verbal and written communication
- Patient-focused care
- Patient education
- Patient confidentiality
- Relationship building
- Patient chart maintenance
- Patient scheduling
- Patient registration
- Scheduling appointments
- Insurance verification
- Medical terminology
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Patient Care Representative
Optum, UnitedHealth Group
08.2023 - Current
Telemetry Monitor Technician
AtlantiCare Regional Medical Center, Mainland Campus
01.2019 - 09.2021
Patient Care Associate
AtlantiCare Regional Medical Center, Mainland Campus
11.2018 - 09.2021
Telemetry Technician - Healthcare
Atlanticare