Carelis Davila Casillas
San Juan
Summary
Dynamic Administrative Coordinator with proven expertise in office administration and team collaboration, honed at Caribe Girl Scouts. Excelled in streamlining operations, enhancing efficiency by implementing effective document management systems, and surpassing sales targets through exceptional multitasking and organizational skills. Achieved a significant increase in process efficiency, demonstrating a keen attention to detail and a results-driven approach.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Caribe Girl Scouts
10.2015 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Collaborated with team members to reach and exceed daily sales targets, fostering a positive work environment.
- Managed inventory levels, keeping shelves stocked and visually appealing for maximum sales potential.
- Consistently met or exceeded individual sales goals, contributing to the overall success of the team and company.
Customer Service Cashier
Burlington
10.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Receptionist Administrator
PRWCS Corp
04.2018 - 08.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
MBA - Project Management And Leadership
University Ana G Mendez
San Juan06.2026
Bachelor of Arts - Graphic Design
University of Puerto Rico Carolina Campus
Carolina06.2022
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Office Administration
- Document Management
- Microsoft Office
- Inbound phone call handling
- Office inventory management
- Presentation Preparation
- Multitasking and Organization
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Customer Service Cashier
Burlington
10.2022 - 03.2023
Receptionist Administrator
PRWCS Corp
04.2018 - 08.2018
Administrative Coordinator
Caribe Girl Scouts
10.2015 - Current
MBA - Project Management And Leadership
University Ana G Mendez
Bachelor of Arts - Graphic Design
University of Puerto Rico Carolina Campus
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