Carilú Muñoz
Caguas
Summary
Talented Human Resources leader offers employee relations and business management expertise in key HR functions.
Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, legal compliance, developing employee policies, managing employee payroll and benefits, working with executive team to develop talent acquisition and retention goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Fundación Desarrollo Hogar Propio, Inc.
Caguas, Puerto Rico
08.2017 - 12.2023
- Lead all HR initiatives to deliver the highest quality HR services, drive employee performance and retention, leading Legal/Regulatory Compliance and Reporting, Compensation and Benefits, Employee Relations, Talent Management and Planning, Performance Management and Career Development.
- Assisted in the development of the strategic plan establishing goals and objectives, action plan and compliance metrics.
- Provided HR consultation services to leadership and department heads.
- Developed and implemented recruitment strategies to attract qualified candidates with transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Conducted background checks, drug screening, reference checks of prospective employees and job offer.
- Organized orientation sessions for new hires with an onboarding process to introduce the company culture: vision, mission and organization values.
- Advised leadership and personnel on driving HR policies and procedures and business strategy implementation.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment taking in accordance to the organization values.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each department.
- Overseas the payroll processing and time-keeping systems.
- Implementation of IDENTECH biometric time, attendance and access control system, eliminating costly buddy-punching and time spent tracking employees leave, vacation and sick days request.
- Designed an Employee Handbook aligned with HR policies to comply with federal and local labor laws.
- Coordinated various benefits programs such as retirement plans, vacation policies and medical plan negotiations without rate increases for three consecutive years.
Human Resources Generalist
MJ Consulting & Development, Inc.
Caguas, Puerto Rico
03.2004 - 07.2017
- Interpretation and provided guidance to managers on HR policies and procedures, disciplinary action and performance management.
- Provided advice on employee's relations issues ranging from attendance problems to harassment claims.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism, tardiness rates in order to enforce attendance policies.
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams.
- Evaluate job applications received from potential candidates against established criteria for job qualifications, sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Conducted background checks, reference checks and employment verification.
- Conducted the onboarding process for new employees to ensure successful transition into the organization.
- Performed data entry of employee information in HRIS system for accurate record keeping in accordance with applicable legal requirements.
- Conducted exit interviews and completed employment termination paperwork.
- Coordinated benefits administration activities for 450 employee's such as enrollments, changes, transfers and terminations.
- Participated in a downsizing process without any legal consequence.
Education
MBA - Human Resources
Turabo University
Gurabo, Puerto Rico06-1998
BBA - Labor Relations
Puerto Rico University
FundaciónTuraboPropioRio Piedras, Puerto Rico02-1992
Skills
- Organizational Development
- Legal Compliance
- Regulatory Compliance
- Benefits Administration
- Talent Acquisition
- Onboarding and Orientation
- Employee Relations
- Staff Management
- Training Development
- Talent management
- Staff compensation
- Performance Appraisal
- Payroll Administration
- Conflict resolutions
Certification
- Certified Personnel Administrator, Advance School of Personnel Administration of Puerto Rico, December 2005
- Certified -Mediator-Urban Solutions, November 2021
- OSHA 30 hrs, General Industry Course
Custom
- Bilingual (Spanish-English)
References
References available upon request.
Timeline
Human Resources Manager
Fundación Desarrollo Hogar Propio, Inc.
08.2017 - 12.2023
Human Resources Generalist
MJ Consulting & Development, Inc.
03.2004 - 07.2017
MBA - Human Resources
Turabo University
BBA - Labor Relations
Puerto Rico University
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