Carla Padilla Nieves
San Juan
Summary
Dynamic HR Associate with a proven track record at Banco Popular De Puerto Rico, enhancing organizational effectiveness through expert benefits administration and fostering a culture of diversity and inclusion. Skilled in Microsoft Office and exceptional interpersonal abilities, I excel in streamlining HR processes and improving employee relations, significantly boosting morale and efficiency.
Overview
19
19
years of professional experience
Work History
HR Associate, Benefits
Banco Popular De Puerto Rico
08.2018 - Current
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Manager health and pharmacy benefits for retirees.
- Work the death procesos for active and retires employees.
- Provide support to the administrator of the Saving and Investment Plan of Banco Popular.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated open enrollment periods for various benefit plans, ensuring smooth transitions for new hires or changes in coverage options.
- Provided expertise during mergers or acquisitions by assisting with integration of compensation and benefits programs.
- Used formal channels of communications to report concerns, personal requests and patient issues.
- Processed and mailed or faxed reports to employers and insurance carriers.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Human Resources Benefits Representative
Reliable Financial Services
05.2006 - 08.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Administrator of the health and pharmacy benefits for employees of Reliable and Island Finance retiree.
- Administrator of the Saving and Investment Plan of Reliable Financial.
Education
Bachelor Of Business Administration - Human Resources
Universidad De Puerto Rico
Rio Piedras05.2006
Skills
- Microsoft Office
- Benefits Administration
- Diversity and Inclusion
- Organizational Development
- Exit Interviews
- Employee Recognition
- HR policies
- Team Player
- Administrative Skills
- Maintaining files
- Human Resources Support
- Human resources administration
- Mail handling
- New Hire Orientation
- Eligibility Determinations
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Analytical and Critical Thinking
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
Timeline
HR Associate, Benefits
Banco Popular De Puerto Rico
08.2018 - Current
Human Resources Benefits Representative
Reliable Financial Services
05.2006 - 08.2018
Bachelor Of Business Administration - Human Resources
Universidad De Puerto Rico
Similar Profiles
Beckia PazBeckia Paz
Operations Analyst, Subpoena Processing at Banco Popular De Puerto RicoOperations Analyst, Subpoena Processing at Banco Popular De Puerto Rico
Javier Alvarez BenitezJavier Alvarez Benitez
Internal Auditor at Banco Popular de Puerto RicoInternal Auditor at Banco Popular de Puerto Rico
Stephanie Marie Rivera RodríguezStephanie Marie Rivera Rodríguez
FHA Claims Specialist at Banco Popular de Puerto RicoFHA Claims Specialist at Banco Popular de Puerto Rico
ANGY NIKYOLI GONZALEZ ALCANTARAANGY NIKYOLI GONZALEZ ALCANTARA
Sales Representative at Grupo BacháSales Representative at Grupo Bachá