Carla M Martinez Bonilla
Vega Baja
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at BoxLunch. Enhanced team productivity and satisfaction through strategic planning and effective problem-solving. Skilled in money handling and fostering positive work environments, driving business growth and customer loyalty. Recognized for exceptional decision-making and leadership in fast-paced retail settings.
Overview
8
8
years of professional experience
Work History
Asistant Manager Part Time
BoxLunch
05.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Supervisor Full Time
Vans Of The Wall
11.2017 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Wave Master
Ballester Hermanos
08.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Mecánica Automotriz Avanzada
Automeca Technical College
Bayamón 05.2020
Bachelor of Arts - Justicia Criminal
American University of Puerto Rico
Manatí 05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff training and development
- Retail operations
- Operations management
Timeline
Asistant Manager Part Time
BoxLunch
05.2025 - Current
Wave Master
Ballester Hermanos
08.2019 - 06.2021
Supervisor Full Time
Vans Of The Wall
11.2017 - 03.2025
Certificate - Mecánica Automotriz Avanzada
Automeca Technical College
Bachelor of Arts - Justicia Criminal
American University of Puerto Rico
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