Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Stephany Medina Tapia

Carolina

Summary

To obtain a challenging position to increase my professional knowledge and where I can help the organization achieve its goals.

Overview

7
7
years of professional experience

Work History

Manager and Customer Service

Gestoría By Merly
01.2022 - Current
  • Administrative assistance.
  • Coordinate appointments in the learning license service.
  • Develop and maintain relationships with clients for referrals.
  • In-person and telephone customer service.





Freelancer | Nail Technician

01.2021 - Current

Home Depot | Customer Service Representative

01.2020 - 01.2021
  • Organize & complete the online orders
  • Help customers with obtaining what they need
  • Improved product recommendations and increased sales
  • Organize merchandise.

Alex and Ani | Customer Service Representative

01.2018 - 01.2020
  • Served customers by providing products information
  • Attracted potential customers by answering questions related to products and suggesting the best options that matched their needs
  • Review and organize inventory
  • Develop team goals for the store.

Victoria Secret | Customer Service Representative

01.2017 - 01.2018
  • Served customers by providing products information
  • Attracted potential customers by answering questions related to products and suggesting the best options that matched their needs
  • Review and organize inventory
  • Develop team goals for the store.

Education

Professional Certificate - Macro Manicure

Lyubov Mozhzheri
01.2021

Professional Certificate - Manicure & semi-permanent nail enamel application

Colegio Cadet
01.2021

No degree -

Universidad Ana G Mendez
01.2018

High School Diploma -

Colegio Cadet
01.2016

Skills

  • Customer Service
  • Problem solving
  • Communication
  • Leadership
  • MS Office
  • Organization

Languages

Spanish
Proficient
C2
English
Proficient
C2

Timeline

Manager and Customer Service

Gestoría By Merly
01.2022 - Current

Freelancer | Nail Technician

01.2021 - Current

Home Depot | Customer Service Representative

01.2020 - 01.2021

Alex and Ani | Customer Service Representative

01.2018 - 01.2020

Victoria Secret | Customer Service Representative

01.2017 - 01.2018

Professional Certificate - Macro Manicure

Lyubov Mozhzheri

Professional Certificate - Manicure & semi-permanent nail enamel application

Colegio Cadet

No degree -

Universidad Ana G Mendez

High School Diploma -

Colegio Cadet

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Carla Stephany Medina Tapia