Carla Stephany Medina Tapia
Carolina
Summary
To obtain a challenging position to increase my professional knowledge and where I can help the organization achieve its goals.
Overview
7
7
years of professional experience
Work History
Manager and Customer Service
Gestoría By Merly
01.2022 - Current
- Administrative assistance.
- Coordinate appointments in the learning license service.
- Develop and maintain relationships with clients for referrals.
- In-person and telephone customer service.
Freelancer | Nail Technician
01.2021 - Current
Home Depot | Customer Service Representative
01.2020 - 01.2021
- Organize & complete the online orders
- Help customers with obtaining what they need
- Improved product recommendations and increased sales
- Organize merchandise.
Alex and Ani | Customer Service Representative
01.2018 - 01.2020
- Served customers by providing products information
- Attracted potential customers by answering questions related to products and suggesting the best options that matched their needs
- Review and organize inventory
- Develop team goals for the store.
Victoria Secret | Customer Service Representative
01.2017 - 01.2018
- Served customers by providing products information
- Attracted potential customers by answering questions related to products and suggesting the best options that matched their needs
- Review and organize inventory
- Develop team goals for the store.
Education
Professional Certificate - Macro Manicure
Lyubov Mozhzheri
01.2021
Professional Certificate - Manicure & semi-permanent nail enamel application
Colegio Cadet
01.2021
No degree -
Universidad Ana G Mendez
01.2018
High School Diploma -
Colegio Cadet
01.2016
Skills
- Customer Service
- Problem solving
- Communication
- Leadership
- MS Office
- Organization
Languages
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Manager and Customer Service
Gestoría By Merly
01.2022 - Current
Freelancer | Nail Technician
01.2021 - Current
Home Depot | Customer Service Representative
01.2020 - 01.2021
Alex and Ani | Customer Service Representative
01.2018 - 01.2020
Victoria Secret | Customer Service Representative
01.2017 - 01.2018
Professional Certificate - Macro Manicure
Lyubov Mozhzheri
Professional Certificate - Manicure & semi-permanent nail enamel application
Colegio Cadet
No degree -
Universidad Ana G Mendez
High School Diploma -
Colegio Cadet