Carlos D. Cruz Terón
La Factoría
San Juan
4
years of professional experience
Bilingual professional with a B.S. in Biology and experience in high-volume operations, customer service, and logistics. Proven ability to manage competing priorities, resolve customer concerns, and support teams in fast-paced environments. Seeking remote operations, customer support, or administrative roles to leverage skills and contribute to organizational success.
Work History
Barback / Service Support
11 Months- Coordinated inventory and supplies for 26 bartenders and 8 barbacks across 8 bar stations during high-volume shifts to ensure smooth operations.
- Monitor stock levels, receive deliveries, distribute supplies, conduct inventory counts, and maintain uninterrupted operations across multiple service areas.
- Prepared garnishes and cocktail pre-batches, trained new employees, and maintained organized workspaces to support efficient service.
- Provide direct customer service and resolve customer concerns in a fast-paced environment, including during Fiestas de la Calle San Sebastián.
Commissary / Production Worker
1 Year 8 Months- Ensured accurate product dates, quantities, and lot numbers to support inventory control and traceability.
- Prepared dips from scratch and packaged dairy products, adhering to strict sanitation and quality standards.
- Organized work areas and followed established procedures to maintain quality and efficiency in a fast-paced production environment.
Assistant Delivery Driver
2 Years- Coordinated daily distribution routes across Long Island with 25+ stops, ensuring timely inventory management and organized frozen-product storage.
- Facilitated order planning based on product demand, upcoming stops, sales patterns, and truck capacity to optimize delivery schedules.
- Verified daily receipts against cash and check payments to maintain financial accuracy and accountability.
Education
Bachelor of Science - Biology
Skills
Operations: Inventory Management
Logistics
Order Planning
POS Systems
Excel
Google Sheets
Microsoft Word
PowerPoint
Customer assistance
Conflict Management
Team Collaboration
Bilingual Communication
Multilingual Communication
Timeline
Barback / Service Support
La Factoría
09.2025 - CurrentRead More
Commissary / Production Worker
Penn State Berkey Creamery
09.2023 - 05.2025Read More
Assistant Delivery Driver
Popsicle Pushers
01.2023 - 01.2025Read More
The Pennsylvania State University
Bachelor of Science from Biology
Read More
RESEARCH EXPERIENCE
- Research Assistant — Montclair State University & Penn State University | 2023 - Followed detailed protocols, maintained accurate records, documented research findings, and supported quality checks and data integrity.
- Analyzed and refined image datasets for an AI-based diagnostic application while applying careful, repeatable quality-control processes.