Summary
Overview
Work History
Education
Skills
Timeline
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Carlos D. Negrón Pagán

San Juan

Summary

Dynamic professional with experience at Humana, excelling in data management and bilingual communication. Proven track record in recruiting and talent acquisition, enhancing workplace relations, and ensuring compliance. Adept at leveraging Microsoft Office tools to streamline processes and improve efficiency, while fostering a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Care management Assistant

Humana
San Juan
12.2023 - Current
  • Receive and call members to complete a health questionnaire and complete the information in the system.
  • Insured compliance with regularly requirements, including HIPAA and patient confidentiality when handling client information.
  • Receive, scan, and upload the health survey that was sent by members in the mail and uploaded the information in the system.

Intership

Hope Medical Center
Humacao
02.2025 - 05.2025
  • Processed payroll and managed employee time records, ensuring accurate compensation handling.
  • Reviewed candidate applications and coordinated onboarding activities to support recruitment efforts.
  • Facilitated resolution of workplace issues, enhancing overall employee relations and work environment.
  • Liaised with local universities to secure student interns and promote professional practice opportunities.

Associate Remote Network, Social Media & Chat

Oriental
San Juan
03.2023 - 12.2023
  • Monitor digital requests from clients seeking aid through live chat and chat bot features.
  • Monitor activity in social media profiles for bank on platforms such as Facebook, Instagram, and LinkedIn through Social Studio.
  • Aided clients on making payments to their loans and our products using the correct methods and system systems.
  • Work with compliance and to identify gaps or inefficiencies in existing policies and procedures to align with current regulations and standards.
  • Worked closely with various departments to communicate, updates in policies and related changes to ensure compliance.

Manager

Señor Paleta
San Juan
01.2023 - 03.2023
  • Created schedule for employees and oversee that their duties were fulfilled and completed before ending each turn.
  • Coordinates with managers for hiring positions and identified potential candidates for open positions.
  • Created and managed job positions for various postings like Indeed, Facebook and LinkedIn.
  • Conducted interviews to verify qualifications, skills and experience.
  • Daily checking's of inventory and making orders for needs in operating stores.

Assistant Manager

Altitude Trampoline Park
Bayamón
11.2019 - 03.2023
  • Received and assisted clients with birthday offers and helped with bookings.
  • Monitoring employee productivity and providing constructed feedback and coaching.
  • Entered on systems each membership and realized their daily payment.
  • Sourced and verified potential candidates for positions in all areas of work.

Education

Bachelor’s degree - psychology

Universidad InterAmericana Recinto Metropolitano

Master’s degree - Industrial & Work psychology

Skills

  • Recruiting and talent acquisition
  • Bilingual communication: Spanish and English
  • Data entry and management
  • Microsoft Office proficiency: Excel, Word, PowerPoint
  • Social media engagement

Timeline

Intership

Hope Medical Center
02.2025 - 05.2025

Care management Assistant

Humana
12.2023 - Current

Associate Remote Network, Social Media & Chat

Oriental
03.2023 - 12.2023

Manager

Señor Paleta
01.2023 - 03.2023

Assistant Manager

Altitude Trampoline Park
11.2019 - 03.2023

Bachelor’s degree - psychology

Universidad InterAmericana Recinto Metropolitano

Master’s degree - Industrial & Work psychology

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Carlos D. Negrón Pagán