Carlos Garcia Ochoa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Human Resources Specialist (42A)
US Army Reserve
Fort Buchanan
10.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
Project Manager
International Marketing & Sales LLC
Guaynabo, PR
10.2018 - 04.2023
- Provided exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and requests
- Demonstrated strong communication skills in effectively assisting customers both in-person and over phone, ensuring positive and satisfactory experience
- Managed high call volumes and maintained high level of productivity while delivering exceptional service, consistently meeting or exceeding performance targets.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Warehouse Receiving Associate
AutoZone Distribution Center
Lavonia, GA
03.2015 - 04.2016
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
QA Analyst/Team Lead
iQor Inc
Richardson, TX
01.2011 - 03.2015
- Oversee contact center quality assurance programs
- Establish standards governing customer interactions and implement monitoring programs
- Accomplish quality assurance human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling employees
- As Call Center Team Lead, primary responsibility was to guide, motivate, and support team members to meet and exceed customer satisfaction goals
- Responsible for monitoring and evaluating individual and team performance, providing constructive feedback, and identifying opportunities for training and development
- In addition, played a key role in handling escalated customer inquiries and resolving complex issues that require expertise and decision-making
- In-depth knowledge of products/services, company policies, and procedures that enable me to assist team members and provide exceptional service to customers
- Actively participated in team meetings, provide input on operational strategies, and contribute to continuous enhancement of customer service processes.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Supported timely project completion through efficient prioritization and execution of test tasks.
Education
No Degree -
Paul Quinn College, Mountain View College
Dallas, TXMilitary Certification - USPS Postal Training
Army Postal School (F5)
Fort Jackson, South Carolina05.2024
Military Certification - Human Resources Training
Army Advanced Individual Training
Fort Jackson, South Carolina04.2024
High School Diploma -
Molina High School
Dallas, TX01.2007
Skills
- Bilingual (English/Spanish)
- Team Leadership
- Website design/management (WordPress)
- Facebook Ads creation/management
- Proficiency in Microsoft Office, including Word, Excel, Outlook and PowerPoint
- Human Resources
- Quality Assurance
- Technical Support
- Complex Problem-Solving
- Project Management
- Marketing
- Security clearance
Military Experience
- Combat Basic Training (BCT), Fort Jackson, SC.
- Human Resources Specialist (42A), Advanced Individual Training (AIT), Fort Jackson, SC.
- Postal Operations Specialist (F5), Fort Jackson, SC.
Languages
Spanish, English
Native language
Timeline
Human Resources Specialist (42A)
US Army Reserve
10.2023 - Current
Project Manager
International Marketing & Sales LLC
10.2018 - 04.2023
Warehouse Receiving Associate
AutoZone Distribution Center
03.2015 - 04.2016
QA Analyst/Team Lead
iQor Inc
01.2011 - 03.2015
High School Diploma -
Molina High School
No Degree -
Paul Quinn College, Mountain View College
Military Certification - USPS Postal Training
Army Postal School (F5)
Military Certification - Human Resources Training
Army Advanced Individual Training