Carlos Garcia Ochoa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Human Resources Specialist (42A)
US Army Reserve
10.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
Project Manager
International Marketing & Sales LLC
10.2018 - 04.2023
- Provided exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and requests
- Demonstrated strong communication skills in effectively assisting customers both in-person and over phone, ensuring positive and satisfactory experience
- Managed high call volumes and maintained high level of productivity while delivering exceptional service, consistently meeting or exceeding performance targets.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Warehouse Receiving Associate
AutoZone Distribution Center
03.2015 - 04.2016
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
QA Analyst/Team Lead
iQor Inc
01.2011 - 03.2015
- Oversee contact center quality assurance programs
- Establish standards governing customer interactions and implement monitoring programs
- Accomplish quality assurance human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling employees
- As Call Center Team Lead, primary responsibility was to guide, motivate, and support team members to meet and exceed customer satisfaction goals
- Responsible for monitoring and evaluating individual and team performance, providing constructive feedback, and identifying opportunities for training and development
- In addition, played a key role in handling escalated customer inquiries and resolving complex issues that require expertise and decision-making
- In-depth knowledge of products/services, company policies, and procedures that enable me to assist team members and provide exceptional service to customers
- Actively participated in team meetings, provide input on operational strategies, and contribute to continuous enhancement of customer service processes.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Supported timely project completion through efficient prioritization and execution of test tasks.
Education
No Degree -
Paul Quinn College, Mountain View College
Dallas, TXMilitary Certification - USPS Postal Training
Army Postal School (F5)
Fort Jackson, South Carolina05.2024
Military Certification - Human Resources Training
Army Advanced Individual Training
Fort Jackson, South Carolina04.2024
High School Diploma -
Molina High School
Dallas, TX01.2007
Skills
- Bilingual (English/Spanish)
- Team Leadership
- Website design/management (WordPress)
- Facebook Ads creation/management
- Proficiency in Microsoft Office, including Word, Excel, Outlook and PowerPoint
- Human Resources
- Quality Assurance
- Technical Support
- Complex Problem-Solving
- Project Management
- Marketing
- Security clearance
Military Experience
- Combat Basic Training (BCT), Fort Jackson, SC.
- Human Resources Specialist (42A), Advanced Individual Training (AIT), Fort Jackson, SC.
- Postal Operations Specialist (F5), Fort Jackson, SC.
Languages
Spanish, English
Native language
Timeline
Human Resources Specialist (42A)
US Army Reserve
10.2023 - Current
Project Manager
International Marketing & Sales LLC
10.2018 - 04.2023
Warehouse Receiving Associate
AutoZone Distribution Center
03.2015 - 04.2016
QA Analyst/Team Lead
iQor Inc
01.2011 - 03.2015
High School Diploma -
Molina High School
No Degree -
Paul Quinn College, Mountain View College
Military Certification - USPS Postal Training
Army Postal School (F5)
Military Certification - Human Resources Training
Army Advanced Individual Training
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