CARLOS G. POL RIVERA

·Manage high volumes of inbound and outbound calls while maintaining quality, accuracy, and efficiency standards

· Review, update, and verify claim information across multiple internal systems to ensure compliance and data integrity

· Resolve complex customer concerns and claims, consistently promoting customer satisfaction and retention

• Contact patients across the United States in English, providing clear and professional assistance regarding their accounts.
• Process and review medical insurance invoices to ensure accuracy and compliance.
• Manage payment posting and billing transactions within medical billing systems.
• Maintain and update patient records while adhering to confidentiality and privacy standards.
• Resolve patient inquiries related to balances, payments, and insurance coverage.
• Utilize multiple computer systems and databases to support daily operations efficiently.

• Organized and stocked merchandise within the warehouse environment.
• Performed inventory counts and assisted in maintaining accurate stock records.
• Ensured cleanliness and organization of storage areas in compliance with safety guidelines.
• Supported warehouse operations through efficient handling and tracking of merchandise.

• Monitored and protected assigned building perimeters to ensure safety and order.
• Controlled access points and enforced security procedures.
• Identified, documented, and reported suspicious or unsafe activities.
• Followed established security protocols to maintain a safe environment.