Summary
Overview
Work History
Skills
Education
Languages
References
Timeline
Generic

Carlos G Rosado Cruz

Bayamón

Summary

Financial services professional with over 15 years of experience in customer service, financial analysis, and banking operations. Skilled in generating financial reports, optimizing workflows, and fraud prevention. Adept at strategic planning, process automation, and delivering results with high attention to detail. Seeking a management or financial services role to leverage my expertise and drive organizational success.

Overview

14
14
years of professional experience

Work History

Senior Operations Associate

Capital Crossing, LLC
San Juan
01.2022 - Current
  • Managed ACH templates, daily payment processing, and payment reconciliations.
  • Conducted general ledger (GL) accounting and discrepancy investigations.
  • Produced financial reports, including Payment Analysis, using advanced Excel skills.
  • Supported internal and external audits, with documentation and reporting.
  • Coordinated insurance policy renewals, property tax payments, and loan servicing tasks.

Sales Consultant

Planet Solar Antillas LLC
San Juan
01.2022 - 07.2023
  • Conducted island-wide client visits, presented solar solutions, and generated leads.
  • Designed solar systems, prepared financing options, and maintained CRM data in Trello.

Operations Associate

Capital Crossing Servicing, LLC
San Juan
01.2017 - 12.2021
  • Processed lockbox and ACH payments, created payment histories, and Excel reports.
  • Handled CRIM certifications, tax payments, and disbursements via IBS Insight (FIS).
  • Collaborated with trustees and internal departments to resolve payment discrepancies.

Claims and Investigation Analyst

Oriental Bank
San Juan
01.2015 - 12.2016
  • Investigated debit card fraud, duplicate transactions, and service claims.
  • Utilized systems, including FIS, EVERTEC ATH, ECM, and Workday, for analysis and reporting.

Branch Operations Coordinator

Oriental Bank
San Juan
01.2012 - 12.2015
  • Supported overdraft privilege programs, cash management, and wire transfers.
  • Handled documentation and compliance processes across multiple departments.

Customer Service Representative

Oriental Bank
San Juan
01.2011 - 12.2012
  • Delivered high-quality customer service, including account openings, claims resolutions, and financial transactions.
  • Managed daily cash drawer balancing, foreign currency transactions, and customer inquiries.

Skills

  • Financial analysis, reporting, and operational workflows
  • Advanced Excel (Pivot tables, macros, reporting)
  • General ledger reconciliation and GL accounting
  • Customer service and client relations
  • Salesforce CRM, Microsoft Office Suite
  • Fraud prevention, claims investigations
  • Leadership, time management, strategic planning
  • Fluent in Spanish; proficient in written English communication

Education

Master's Degree| Finance

Universidad Metropolitana

San Juan, PR | Jul 2015

-

BA | Business Administration

Universidad del Turabo

Gurabo, PR | Jul 2011

Languages

  • Spanish (Native Language)
  • English (Second Language, proficient in written English communication)

References

  • Available upon request

Timeline

Senior Operations Associate

Capital Crossing, LLC
01.2022 - Current

Sales Consultant

Planet Solar Antillas LLC
01.2022 - 07.2023

Operations Associate

Capital Crossing Servicing, LLC
01.2017 - 12.2021

Claims and Investigation Analyst

Oriental Bank
01.2015 - 12.2016

Branch Operations Coordinator

Oriental Bank
01.2012 - 12.2015

Customer Service Representative

Oriental Bank
01.2011 - 12.2012

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Carlos G Rosado Cruz