Carlos Herrero
Toa Baja
Overview
5
5
years of professional experience
Work History
Billing Department Supervisor
Xperts Inc
San Juan
08.2023 - Current
- Provided training and guidance to new employees on billing procedures.
- Created daily, weekly, monthly metrics tracking documents for management review.
- Evaluated performance of individual team members and provided feedback.
- Supervise a team of 4 Billing Department staff members.
- Conducted weekly meetings with department staff to review progress on projects.
Real Estate Agent
Premier Associates Realty
Cooper City, FL
02.2022 - Current
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
Director of Operations
Nightclubshop LLC
Sunrise
08.2022 - 10.2023
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
Store Manager
18 Latitude Puerto Rico
Guaynabo
12.2018 - 03.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Executive Assistant
SA Auto LLC
Caguas
12.2018 - 04.2019
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Education
BBA - Accounting
Interamerican University of Puerto Rico
San Juan, Puerto Rico05-2024
High School Diploma -
Colegio San Jose
San Juan, Puerto Rico05-2017
Skills
- Cash Flow Management
- Invoice Processing
- Deadline-Oriented
- Customer Engagement
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Billing Department Supervisor
Xperts Inc
08.2023 - Current
Director of Operations
Nightclubshop LLC
08.2022 - 10.2023
Real Estate Agent
Premier Associates Realty
02.2022 - Current
Store Manager
18 Latitude Puerto Rico
12.2018 - 03.2022
Executive Assistant
SA Auto LLC
12.2018 - 04.2019
BBA - Accounting
Interamerican University of Puerto Rico
High School Diploma -
Colegio San Jose