Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carlos Herrero

Toa Baja

Overview

5
5
years of professional experience

Work History

Billing Department Supervisor

Xperts Inc
San Juan
08.2023 - Current
  • Provided training and guidance to new employees on billing procedures.
  • Created daily, weekly, monthly metrics tracking documents for management review.
  • Evaluated performance of individual team members and provided feedback.
  • Supervise a team of 4 Billing Department staff members.
  • Conducted weekly meetings with department staff to review progress on projects.

Real Estate Agent

Premier Associates Realty
Cooper City, FL
02.2022 - Current
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.

Director of Operations

Nightclubshop LLC
Sunrise
08.2022 - 10.2023
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.

Store Manager

18 Latitude Puerto Rico
Guaynabo
12.2018 - 03.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Executive Assistant

SA Auto LLC
Caguas
12.2018 - 04.2019
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Education

BBA - Accounting

Interamerican University of Puerto Rico
San Juan, Puerto Rico
05-2024

High School Diploma -

Colegio San Jose
San Juan, Puerto Rico
05-2017

Skills

  • Cash Flow Management
  • Invoice Processing
  • Deadline-Oriented
  • Customer Engagement

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Billing Department Supervisor

Xperts Inc
08.2023 - Current

Director of Operations

Nightclubshop LLC
08.2022 - 10.2023

Real Estate Agent

Premier Associates Realty
02.2022 - Current

Store Manager

18 Latitude Puerto Rico
12.2018 - 03.2022

Executive Assistant

SA Auto LLC
12.2018 - 04.2019

BBA - Accounting

Interamerican University of Puerto Rico

High School Diploma -

Colegio San Jose

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Carlos Herrero