Carlos H. Ramos Rivera

Training in law enforcement and public safety. Extensive education and training on criminal investigation, crisis management, conflict resolutions, conflict de-escalation and public relations.

• Answered emergency calls for help from citizens and business owners.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Completed paperwork and processing duties for incoming inmates and arrestees.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Initiated collaboration between community members and police department to strengthen communication and trust.
• Patrolled assigned areas to prevent and detect roadway crimes.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Supervised crowds at busy events to prevent injuries and property destruction.

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Help conduct counts and audits of inventories to identify and resolve discrepancies in records.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Reviewed order data to verify transactions and shipping dates.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Worked as a server, guest service representative, and host at Antojitos restaurant located in City Walk.

• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Had the opportunity to work in hospitality and management as well as culinary. Acquired excellent costumer service skills at Pop Century Resort, Magic Kingdom and ESPN Sport Complex.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Used cash registers and credit card machines to cash out customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Completed daily side work and opening and closing duties without fail.
• Promoted business loyalty by fostering positive customer relationships.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.