Carlos J. Otero López
Bayamón
Summary
To obtain a position in an organization where I can put to work my knowledge and experience to help fulfill its information systems needs.
Overview
21
21
years of professional experience
Work History
IT Specialist
To Go Stores / Convenience Stores & Shell / Gasoline Service Station Company
- Manage the Active Directory domain
- Administer and maintain end user network and email accounts
- Setting up Verifone POS Ruby II cash registers
- Configure Verifone M400 payment device / ATH
- Implement, maintain and repair the company's computer networks
- They monitor the system and verify the integrity and availability of network resources, systems, servers, and hardware
- Analysis, planning and coordination between the network, hardware and data communications software
- Set Up and installer company phones
- Configure Verifone Commander Site Controller
IT Security System Administrator
Office of Courts Administration, General Court of Justice
01.2010 - Current
- Manage the Active Directory domain environments including group policies, users, groups, printers
- Determine solutions to minimize or eliminate risks
- Administer and maintain end user network and email accounts, security permissions, and access rights
- Monitoring of system performance, tuning and log analysis
- Coordinate and/or perform desktop patching, including installing and upgrading software and operating systems; implementing file system backups and restores; and configuring systems and applications
- Audit network components to verify necessary controls are in place to ensure reliability, security and confidentiality of information
- Monitoring of end-users Internet access to identify improper use and take corrective action
- Train end users to prevent information security incidents
- Assist developers and end-users and analyze, diagnose, and troubleshoot problems and deliver recommendations in an efficient manner
- Configure monitoring tools to evaluate the general performance of systems
- In charge of maintaining an average of6,000 service accounts in the network
- Supports functions and Citrix processes through remote pc access tools outside of regular hours, when necessary
- Identify and communicate recommended security and business continuity controls and control deficiencies for business units
- Develop risk management strategies that align with business goals and operations and protect the confidentiality, integrity and availability of information systems and our data
Information Systems Technician
Department of Education
01.2004 - 01.2010
- In charge of performing information system analysis and support at the School Dining Halls Authority
- Performed maintenance service and repairs to computers
- Administered the networks and was in charge of the School Dining Halls Authority’s network
- Installed and set up structured cable networks (Cat5e), servers, switches, routers and other network equipment
- Carried out system analysis and troubleshooting for computers and servers and CISCO Systems support
- Offered general technical support to computer users, such as hardware and software setup, access account setup and troubleshooting, ensuring the ability of employees to perform their duties efficiently
Education
Bachelor's Degree - Business Administration with a major in Information Systems
Metropolitan University
Bayamón, Puerto Rico01.2010
Diploma - Computer Technician Repair and Maintenance
Compu Training, Inc. of Puerto Rico
San Juan, Puerto Rico01.2001
Diploma - Network Fundamentals
Compu Training, Inc. of Puerto Rico
San Juan, Puerto Rico01.2000
Skills
- Able to effectively communicate in Spanish and English both written and orally
- A Certified Professional (CompTia,2003) and Microsoft Windows2000 Professional
- Highly organized, responsible and punctual, self-motivated and teamwork oriented
- Trained in a wide variety of information technology subjects: CyberSecurity2013
- Cloud and Social Networking Forum (8 Hours) ISEC (InfoSecurity2012)
- Cloud Computing2012 “Seguridad, Auditoria e Implicaciones Legales en la Computación en la Nube”
- CCNA Routers and Routing Basics and CCNA Networking Basics courses (ASPIRA, Inc,2005)
- Microsoft Pre-installation Windows Me/XP
- Microsoft Direct Access,2003
- Advanced Troubleshooting, Maintaining and Upgrading and How to Troubleshoot, Tune Up and Maintain PCs (Compu-Master,2002 and2003 respectively)
- Microsoft Server2008 Active Directory
- Over ten years of experience in computer assembly, installation and service Customer service oriented
- Up-to-date with the latest hardware and software and able to make institutional purchase
Other
- Recently completed the AFAMEP (Asociación de Facturadores Medicos de Puerto Rico) Medical Billing Services Course, including:
- Audit and Reconciliation of Medical Account
- Fraud, Abuse and Waste
- HIPPA–Federal Act Training
- Privacy Policies and Health Practice
- Omnibus / HIPPA Event Billing and Management
- Bussiness Development (Elaboration Medical Billing Service Proposal and Contract)
Timeline
IT Security System Administrator
Office of Courts Administration, General Court of Justice
01.2010 - Current
Information Systems Technician
Department of Education
01.2004 - 01.2010
IT Specialist
To Go Stores / Convenience Stores & Shell / Gasoline Service Station Company
Diploma - Computer Technician Repair and Maintenance
Compu Training, Inc. of Puerto Rico
Diploma - Network Fundamentals
Compu Training, Inc. of Puerto Rico
Bachelor's Degree - Business Administration with a major in Information Systems
Metropolitan University
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