Carlos M Aviles
Kissimmee
Summary
Dynamic and results-oriented HR and client services specialist with over 10 years of expertise in human resources, retail leadership, and account management. Demonstrated success in managing key accounts, resolving complex issues, and elevating client satisfaction through strategic collaboration and a commitment to service excellence. Bilingual in English and Spanish, with strong skills in training, onboarding, benefits administration, payroll systems, and cross-functional coordination. Proven track record of driving organizational success by fostering positive relationships and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Senior Client Relations Specialist
RMI Resources Management Inc. (Acquired by Vensure Employer Services)
02.2022 - 07.2025
- Managed a portfolio of client accounts, delivering personalized service and ensuring successful onboarding, retention, and service satisfaction.
- Conducted client training on web-based payroll systems and service platforms.
- Collaborated with internal teams and consultants to resolve client issues and streamline service delivery.
- Led client Open Enrollment sessions, managed benefits reconciliation, and facilitated payments.
- Advised clients on payroll tax setup, compliance, and resolution of tax notices.
- Recommended administration fee adjustments and introduced new products to improve client workflows.
- Supported clients throughout their lifecycle with benefits, payroll, and compliance-related inquiries.
- Served as regional backup and cross-trained to support multiple departments as needed.
- Cultivated strong client relationships, enhancing satisfaction and retention through personalized communication strategies.
- Led cross-functional teams to design and implement service improvement initiatives, optimizing client experience.
Front Desk Attendant
Castle Group at Tao Sawgrass
01.2021 - 01.2022
- Delivered outstanding service to residents and guests, handling inquiries, requests, and day-to-day support.
- Maintained professionalism while upholding the company’s mission and core values.
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed front desk operations, including check-in/check-out processes and guest inquiries.
Store Manager
The Vitamin Shoppe
11.2011 - 02.2019
- Oversaw daily store operations and team performance across multiple locations.
- Recruited, trained, and coached employees to meet performance and compliance standards.
- Managed scheduling, payroll, and confidential personnel files.
- Delivered consistent customer satisfaction and sales growth through team leadership and service excellence.
- Led daily operations to enhance customer satisfaction and store efficiency.
- Trained and mentored staff to improve product knowledge and service delivery.
Human Resources Coordinator / Executive Assistant
Expertax
01.2006 - 05.2012
- Provided executive-level support to the CEO and coordinated HR tasks for a growing team.
- Managed recruitment, onboarding, background checks, and employee records.
- Administered employee benefits and delivered orientation on tax-related compliance training.
- Facilitated onboarding processes for new hires, ensuring smooth integration into company culture.
- Managed employee records, maintaining accuracy and compliance with HR regulations.
Education
Master of Business Administration (MBA) - Human Resources
Metropolitan University – Ana G. Méndez University System
Orlando, FL06.2010
Bachelor of Business Administration (BBA) - undefined
InterAmerican University of Puerto Rico
San Germán, PR01.1991
Skills
- Proficient in PRISM system
- Proficient in Microsoft Office applications
- Proficient in English and Spanish
- Attention to detail
- Proactive self-starter
- Cross-functional teamwork
- Data confidentiality oversight
- Proficient in CRM software
- Effective time management
- Exceptional customer service
- Client relationship management
- Remote work capabilities
Core Competencies
- Client Retention
- HR Operations
- Payroll & Benefits
- Cross-Functional Collaboration
- Training & Onboarding
- Problem Resolution
- Microsoft Office
- CRM & PRISM Software
- PEO experienced
- Bilingual: English/Spanish
Timeline
Senior Client Relations Specialist
RMI Resources Management Inc. (Acquired by Vensure Employer Services)
02.2022 - 07.2025
Front Desk Attendant
Castle Group at Tao Sawgrass
01.2021 - 01.2022
Store Manager
The Vitamin Shoppe
11.2011 - 02.2019
Human Resources Coordinator / Executive Assistant
Expertax
01.2006 - 05.2012
Bachelor of Business Administration (BBA) - undefined
InterAmerican University of Puerto Rico
Master of Business Administration (MBA) - Human Resources
Metropolitan University – Ana G. Méndez University System
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