CARLOS MORALES TORRES
Carolina
Summary
Detail-oriented Access Provisioning and Identity & Access Management (IAM) professional with proven experience supporting manual access provisioning within complex, regulated environments. Skilled in reviewing and executing user access requests, ensuring compliance with internal policies and external regulatory requirements. Adept at collaborating with IT, security, and business stakeholders to define access objectives, manage entitlements, and mitigate security risks. Strong analytical capabilities with experience leveraging data analysis to drive informed decision-making and continuous process improvement.
Overview
19
19
years of professional experience
Work History
Cybersecurity Analyst
FirstBank
06.2024 - Current
- Analyzed security incidents to identify vulnerabilities and mitigate risks.
- Developed and implemented security policies and procedures for data protection.
- Conducted risk assessments to evaluate compliance with security standards.
- Collaborated with IT teams to enhance system defenses against cyber threats.
- Management of Host and Endpoint Security Controls
- Management of the Email Gateway and Sandbox,monitor configurations and vulnerabilities.
IT Security Specialist
FirstBank
03.2018 - 06.2024
- Perform day to day access provisioning functions (PR, VI & Florida Region) and ensures Access Request Forms submitted by the Human Resources area and business units are processed in accordance.
- Performs the user access revision process and ensures user access roles and definitions are in accordance with Access Request Forms and job functions.
- Maintain defined SLA metrics within ticketing systems at satisfactory levels.
- Monitors the timely deactivation of terminated and transferred employees in Active Directory and all applicable applications.
- Configure systems security policies to comply with security standards or user requirements.
- Support the Unit Manager with IS monitoring metrics such as KRIs/Scorecards/Dashboards.
- Supports the Unit Manager with preparing and maintaining IS Self-Assessments to identify potential information security risks.
- Supports in special projects and research, when needed, as it relates to Corporate Security.
- Provide support reviewing IT Security Controls and provide follow ups and effective monitoring process.
- Assist the Unit Manager as necessary to respond and mitigate cybersecurity risks for internal control improvement.
IT Technician
Hospital Metropolitano
06.2017 - 03.2018
- Knowledge in Infomedika Evolution EHR Program.
- Train staff in electronic record program.
- Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs.
- Duties can include minor repairs and computer parts ordering.
- Some VOIP and IP phones knowledge, includes setup and troubleshooting.
- Installed and configured hardware and software for clinical systems across departments.
- Diagnosed and resolved technical issues, ensuring minimal disruption to hospital operations.
Software Development Assistant & IT Consultant
Managed Care Management & Educational Corp.
02.2012 - 02.2017
- Access database maintenance and development.
- Develop confidentiality strategies to manage patient data.
- Web page development.
- Computer maintenance and consultant.
- Performs surveys and collect data from patients.
- Supported development initiatives through research and analysis of healthcare policies.
Hardware Specialist & Programmer Assistant
Biohazard Programmers Group
04.2007 - 12.2011
- Duties include hardware maintenance, computer management and software development.
- Developed communication skills and the ability to work as part of a group and meet deadlines and objectives.
Education
Bachelor of Science - Information Technology
Universidad del Este, SUAGM
Cabo Rojo, PRSkills
- Hardware installation
- Software configuration
- Privileged access management
- Multi-factor authentication
- Role-based Access control
- Desktop technical support
- Incident response
- Information security policies
Timeline
Cybersecurity Analyst
FirstBank
06.2024 - Current
IT Security Specialist
FirstBank
03.2018 - 06.2024
IT Technician
Hospital Metropolitano
06.2017 - 03.2018
Software Development Assistant & IT Consultant
Managed Care Management & Educational Corp.
02.2012 - 02.2017
Hardware Specialist & Programmer Assistant
Biohazard Programmers Group
04.2007 - 12.2011
Bachelor of Science - Information Technology
Universidad del Este, SUAGM