Carlos Robles
Toa Baja
Summary
Versatile and bilingual. Excellent in customer service and problem-solving, significantly improving client satisfaction. Skilled in both technical repairs and effective communication, adept at working under pressure with minimal supervision. Achieved sales and service targets by fostering new customer relationships.
Overview
9
9
years of professional experience
Work History
Handyman / Técnico De Reparación
Adecco
03.2018 - 01.2021
- Fixed various maintenance issues, ensuring safe and functional environments for clients.
- Improved client satisfaction by repairing household appliances promptly.
- Installed fixtures and improved property value with high-quality craftsmanship.
- Responded to service calls to address urgent repair needs for clients.
- Replaced damaged structures and provided structural stability for long-term use.
- Troubleshot mechanical issues, ensuring efficient and effective repairs.
- Enhanced efficiency with organized scheduling for multiple job sites.
- Improved property longevity by conducting regular maintenance checks.
- Installed electrical fixtures to improve functionality and meet client specifications.
- Enhanced problem-solving skills by addressing diverse repair challenges.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Assisted in the training of new handymen by sharing knowledge and best practices for completing various tasks efficiently while maintaining high standards of quality.
Customer Service Cashier
Bed Bath & Beyond
04.2018 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Gardener
Self Employment
11.2014 - 02.2017
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Sales and Customer Service
Petsmart
06.2012 - 11.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Conducted regular performance reviews, setting goals and offering constructive feedback to drive employee growth.
Education
Certificate Of Technical Studies - Gardening And Landscaping
Universidad De Sagrado Corazón
2016
Certificate Of Technical Studies - Personal Trainer
Huertas College
Caguas2015
Skills
- Bilingual Spanish and English
- Excellent customer service
- Customer communication
- Problem solving
- Responsible
- Diligent
- Able to work under pressure and minimum supervision
Timeline
Customer Service Cashier
Bed Bath & Beyond
04.2018 - 10.2020
Handyman / Técnico De Reparación
Adecco
03.2018 - 01.2021
Gardener
Self Employment
11.2014 - 02.2017
Sales and Customer Service
Petsmart
06.2012 - 11.2014
Certificate Of Technical Studies - Gardening And Landscaping
Universidad De Sagrado Corazón
Certificate Of Technical Studies - Personal Trainer
Huertas College
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