Carlos Ruíz Santiago
Canóvanas,PR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Empresa de Servicios Múltiples
04.2022 - 10.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Hiring new employees
- Group supervision
- Ensuring compliance with health and safety legislation
- Executed record filing system to improve document organization and management.
- Maintaining statistical and financial records
Manager
Farmacia Savia
12.2021 - 04.2022
- Recruiting, training, supervising and appraising staff
Managing budgets - Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximized performance by monitoring daily activities and mentoring team members
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Manager
Benjamin Moore Paints
08.2015 - 11.2021
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays.
Sales Manager
Museum of Transportation
05.2015 - 07.2016
- Offered customers with exemplary and timely service
- Provided accurate product information
- Recommended alternative purchase choices
- Merchandised, stocked and replenished the selling floor constantly
- Maintained working knowledge of store's policies and procedures
- Handled cash, checks, and credit card transactions
Assistant Manager
C.U. SUPPLIES
03.2008 - 05.2014
- Increased sales by offering advice on purchases and promoting additional products
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service and Collections Associate
04.2007 - 03.2008
- Entered client details and notes into system for interdepartmental access and review
- Processed debtor payments and updated accounts to reflect new balance
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
Collections Associate
NCO Financial Call Center
02.2003 - 08.2005
- Entered client details and notes into system for interdepartmental access and review
- Tracked debtors and late payments
- Processed debtor payments and updated accounts to reflect new balance
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
Education
Associate of Arts - Telecommunications
Universidad Del Sagrado Corazón
San Juan, PR06.2001
Skills
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Customer Service
- Administration and Management
- Debt Repayment Negotiation
- Responding to Difficult Customers
- Collection Calls
Timeline
Administrative Assistant
Empresa de Servicios Múltiples
04.2022 - 10.2022
Manager
Farmacia Savia
12.2021 - 04.2022
Manager
Benjamin Moore Paints
08.2015 - 11.2021
Sales Manager
Museum of Transportation
05.2015 - 07.2016
Assistant Manager
C.U. SUPPLIES
03.2008 - 05.2014
Customer Service and Collections Associate
04.2007 - 03.2008
Collections Associate
NCO Financial Call Center
02.2003 - 08.2005
Associate of Arts - Telecommunications
Universidad Del Sagrado Corazón
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