Carlos Santos
Ponce
Summary
Highly motivated professional with a biology background and over 10 years experience in a hospital setting. Pursuing full-time role in the healthcare industry that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Willing to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bowling Lane Mechanic
Bolera Caribe
03.2024 - Current
- Diligently Perform preventative maintenance to pinsetters, ball return mechanism score boards and lane oiling machine.
- Troubleshoot, repair and replace broken parts and weld any structural damage to machines.
- Revitalized work area rearranging all tools and optimized available space discarding worn out units and designating storing areas for replacement parts.
- Implemented a waste reduction program.
Incident Management / Individual Assistance / Individuals and Households Program Crew Lead
Federal Emergency Management Agency (FEMA)
10.2022 - 03.2024
- Successfully managed a team of seven people.
- Enhanced crew productivity through weekly reports, regular feedback, training, and performance evaluations.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
Individual Assistance Applicant Services Program Specialist
Federal Emergency Management Agency (FEMA)
10.2017 - 10.2022
- Represented FEMA at Disaster Recovery Centers and outreach events providing Individual Assistance to families that were adversely affected by disasters.
- Informed survivors status of their registrations, updated case information and resolved issues promptly using web based computer program NEMIS.
- Supported management generating reports detailing information on affected areas related to roads, bridges, power lines, debris and hazards .
- Provided a thorough orientation of program benefits and determined the appropriate agencies to refer survivors for additional assistance.
- Supported SBA personnel translating between Spanish and English to help survivors with the loan application process.
- Participated in strategic planning initiatives to expand program reach and increase applicant participation rates.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Field Worker
Monsanto Caribe
10.2016 - 06.2017
- Duties - Assisted as part of a crew in the assembly and retrieval of irrigation systems in farmland.
- Planted corn through a seeder in specified segments.
- Scouted through plots of growing corn to classify insects by their characteristics to determine a control method.
- Conducted math calculations to obtain percentage of infected plants, growth stage and germination percentage.
- Divided Corn field in plots by labeling each plot with numbered stakes.
- Participated in the process of cleaning and sorting soybeans utilizing industrial equipment.
- Operated the bagger machine, seed counter and various hand tools and measuring instruments.
- Assisted in the shipping process following FDA and USDA guidelines and regulations.
- Communicated with coworkers and management to report challenges.
Science Teacher middle school
Department of Education
08.2015 - 05.2016
- Duties - Delivered interactive lessons to help students comprehend complex concepts.
- Participated in professional development workshops to stay updated on current research findings and best practices in science education.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Provided constructive feedback on assignments, helping students improve their critical thinking and problem-solving skills in science.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Used exams and standardized assessment tools to measure student progress.
- Collaborated with colleagues to develop interdisciplinary lessons that connected science with other subjects, fostering a well-rounded education.
- Organized field trips and guest speakers to expose students to various career opportunities within the scientific community, inspiring future scientists.
Quality Assurance
Vizzywig Studios a division of I4software
03.2014 - 10.2015
- Duties- Tested phone applications which included I4vegas, Vizzywig and Prizmia for GoPro.
- Downloaded applications from server.
- Supported quality assurance initiatives by conducting quality assurance testing before final implementation.
- Generated reports to include findings on program errors, end user experience and suggestions on how to improve the overall quality of the product.
- Participated in project meetings, providing valuable input on quality assurance matters to stakeholders.
- Supported team members finalizing end product and uploading live version on various app stores.
System’s Analyst / Help desk (Technical Support)
Management Consultants and Computer Services
02.2006 - 03.2014
- Duties- Successfully trained health care professionals to use Electronic Medical Record.
- Developed training material to foster learning.
- Managed various electronic healthcare modules.
- Oversaw security clearance to new users.
- Served as a liaison between IT company and the healthcare institution.
- Utilized bilingual skills to meet with corporate personnel.
- Answered service calls and diagnosed pc problems remotely.
- Responsible for monitoring servers and background jobs.
- Communicated any down time to users via email or phone.
- Connected computers to LAN.
- Generated reports detailing system problems to help decision making and course of action.
- Collected, arranged, and input information into database system.
- Collaborated with programmer creating user-friendly dashboards for easy access.
Education
Bachelor’s degree - Biology
Pontifical Catholic University of Puerto Rico
science teacher
University of Puerto Rico
01.2006
Skills
- Superior interpersonal skills
- Bilingual English and Spanish
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Welding and fabrication
Certification
- Enterprise Medical Record – Meditech
- Medical Billing Course - from Pontifical Catholic University of Puerto Rico
- United States Power Squadron - Boating Course
- Tool and Die Maker - Vocational High School Bernardino Cordero Bernard (Tornero)
Timeline
Bowling Lane Mechanic
Bolera Caribe
03.2024 - Current
Incident Management / Individual Assistance / Individuals and Households Program Crew Lead
Federal Emergency Management Agency (FEMA)
10.2022 - 03.2024
Individual Assistance Applicant Services Program Specialist
Federal Emergency Management Agency (FEMA)
10.2017 - 10.2022
Field Worker
Monsanto Caribe
10.2016 - 06.2017
Science Teacher middle school
Department of Education
08.2015 - 05.2016
Quality Assurance
Vizzywig Studios a division of I4software
03.2014 - 10.2015
System’s Analyst / Help desk (Technical Support)
Management Consultants and Computer Services
02.2006 - 03.2014
science teacher
University of Puerto Rico
Bachelor’s degree - Biology
Pontifical Catholic University of Puerto Rico