CARLOS A. RAMIS
San Juan
Summary
Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Applied Industrial Technologies
12.2003 - Current
- Presided over system maintenance, configuration, and repair (including, but not limited to, PCs, printers, servers, databases, software, routers, and MPLS systems) to guarantee quality performance
- Monitored inventory to anticipate and solve stock shortages or issues in order to ensure complete customer order fulfillment and satisfaction
- Oversaw cycle and annual count procedures (preparation, count, reconciliation, and adjustments)
- Designed databases for fleet maintenance
- Punctually sent month-end strategic reports to accounting, sales, administration, and business excellence entities
- Conducted meetings with other managers regarding sales, inventory, and any other operational concerns
- Managed master data in ERP to assure high-quality company operations
- Meticulously led report programming and configuration, and invoice processing procedures
- Administered secured user-profiles and accounts, including their maintenance, managing password resets and user restrictions
- Developed creative corporate websites to accelerate sales
- Spearheaded all fiscal year-end closing procedures
- Assisted other staff members in balancing financial transactions.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
Lead Operations Representative
Bank of America
01.2001 - 01.2003
- Handled customer needs and issues by working with representatives and customers directly.
- Successfully completed workflows while adhering to deadlines to continuously provide quality services
- Collaborated with various departments to support daily activities oversight and coordination.
- Guided team members to successfully achieve optimal day-to-day performance
- Designed departmental intranet pages to enhance customer traffic and services.
Human Resources Specialist
Marriott International, Inc
01.1997 - 01.2001
- Diligently assisted management with the full HR cycle, effecting recruitment, screening, onboarding, and firing
- Reviewed and screened applicant resumes to identify qualified candidates
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Managed payroll processing and benefits to compensate employees for services rendered
Education
Associate Degree - Information Systems Management
Guilford Technical College
Greensboro, NC2001
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico
San Juan08.1996
Skills
- Time management and prioritization
- Detail orientation
- MS Office Suite
- MS PowerBI
- Infor SX Enterprise
- Zoho CRM
- Budget Development and Management
- Salesforce
- Inventory Management
- Kronos Payroll
- Warehouse Operations
- Oracle BRIO
- Master Data Management
- SAP Crystal Reports
Affiliations
Customer support-focused, detail-oriented operations manager and systems administrator with 19 years of experience successfully leading company operations processes; effectively incorporating technology such as the creation of customer support-oriented databases and creative corporate sales websites as well as promotional material to accelerate company growth, sales, and modernization, while also providing excellent customer support by delivering guidance and regardful problem solving to ensure satisfaction, as well as skillfully overseeing technical support, maintenance, and operations, and managing data and resources through means of business-focused software.
Certification
- CompTIA, A+
- CompTIA, Network+
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Operations Manager
Applied Industrial Technologies
12.2003 - Current
Lead Operations Representative
Bank of America
01.2001 - 01.2003
Human Resources Specialist
Marriott International, Inc
01.1997 - 01.2001
Associate Degree - Information Systems Management
Guilford Technical College
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico
- CompTIA, A+
- CompTIA, Network+
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