Summary
Overview
Work History
Education
Skills
Timeline
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Carlos D Ortiz Hernandez

Guaynabo

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.


Experienced with operating various casino games and ensuring adherence to gaming protocols. Utilizes expertise in customer service to enhance player satisfaction and loyalty. Knowledge of maintaining game integrity and resolving disputes promptly and professionally.

Overview

12
12
years of professional experience

Work History

Casino Dealer

Casino Del Sol Isla Verde
03.2023 - 05.2025
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.

Server/Bartender

Applebee's Grill
02.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Casino Dealer

Casino del Sol, Isla Verde
12.2016 - 04.2019
  • Participated in Short handed games to meet required minimum number of players and keep game-play moving.
  • Conducted games such as Blackjack, Poker and Roulette by explaining rules, taking bets and delivering payouts.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Server/Bartender

Kona Grill, Mall of San Juan
03.2015 - 12.2016
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices. Worked with POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.

Server/Busser

Macaroni's Grill Restaurant
09.2013 - 03.2015
  • Assisted customers with carry-out service.
  • Collected trash, wiped spills and removed trays to maintain fresh and clean customer areas.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Greeted customers and answered any questions.
  • Monitored dining room inventory and replenished as necessary.

Education

High School Diploma -

Jose Campeche High School
San Lorenzo, PR
05.2011

Skills

  • Fluent in English
  • Ability to Work in a Team
  • Communications Skills
  • Excellent customer service

Timeline

Casino Dealer

Casino Del Sol Isla Verde
03.2023 - 05.2025

Server/Bartender

Applebee's Grill
02.2022 - 03.2023

Casino Dealer

Casino del Sol, Isla Verde
12.2016 - 04.2019

Server/Bartender

Kona Grill, Mall of San Juan
03.2015 - 12.2016

Server/Busser

Macaroni's Grill Restaurant
09.2013 - 03.2015

High School Diploma -

Jose Campeche High School

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Carlos D Ortiz Hernandez