Carlos Henrique Yamasaki Sarri
Maringá, Parana
Summary
Proven leader at PagSeguro International, adept in problem-solving and team collaboration, significantly enhanced customer support for SMBs and merchant engagement. Spearheaded initiatives improving team performance and customer satisfaction, leveraging analytical thinking and leadership to foster key relationships and drive results.
Already a key contact with merchants, like Garena, Valve, Bet365 and others.
Experience with key tools for the job like Jira, Vegas Admin, Safe, Trello, Slack.
Overview
12
12
years of professional experience
Work History
Customer Support Supervisor
PagSeguro International
03.2021 - Current
- Manage a specialized area focused on merchant support and SMB (Small and Medium Business) engagement, providing comprehensive support and fostering relationships with key merchants across diverse sectors, including gaming and betting.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with other departments on initiatives aimed at enhancing overall customer experience across all touchpoints within the company.
Custommer Support
PagSeguro International
10.2014 - 03.2021
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
Game Master
PagSeguro International (BoaCompra)
02.2013 - 10.2014
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly.
- Optimized in-game economy management processes through careful monitoring of virtual currency transactions and adherence to established guidelines.
- Managed events to increase player participation and retention rates within the gaming community.
Education
Licenciate - Physical Education
UniCesumar
Maringá, Parana, Brazil01.2018
Technical Diploma - Administration
Branca Da Mota Fernandes
Maringá, Parana, Brazil12.2012
Skills
- Problem-solving abilities
- Team Collaboration
- Team Leadership
- Analytical Thinking
- Account Management
Timeline
Customer Support Supervisor
PagSeguro International
03.2021 - Current
Custommer Support
PagSeguro International
10.2014 - 03.2021
Game Master
PagSeguro International (BoaCompra)
02.2013 - 10.2014
Licenciate - Physical Education
UniCesumar
Technical Diploma - Administration
Branca Da Mota Fernandes
Similar Profiles
Leandro ClericeLeandro Clerice
Systems Specialist I at PagSeguro / PagBankSystems Specialist I at PagSeguro / PagBank
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)
Isabel LloydstillIsabel Lloydstill
Volunteer at International Dance Academy & International BalletVolunteer at International Dance Academy & International Ballet