Carlos Omar Colon Medina

CarJam

01.2019 - Current

Provided on-demand customer service.
Assisted paint, chassis, tinsmith and dents technicians on achieving goals set to maintain quality control standards and meet customer needs.
Inspected vehicles to evaluate necessary repairs and determine extent of damage.
Accurately estimated parts and labor for over repairs.
Documented damage with photographs and detailed written descriptions.
Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
Negotiated completed damage estimates and repair costs.
Used Mitchell Estimating Software to calculate damages and claim values.
Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
Liaised between car owners and insurance agencies about auto damage and insurance claims.
Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Reviewed and approved invoices and payments, verifying accuracy of expenses.
Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
Delivered consulting services to advise clients on cost-saving strategies and best practices.

Summary