Carlos Omar Colon Medina
Carolina
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
5
5
years of professional experience
Work History
Auto Collision Appraiser
CarJam
01.2019 - Current
- Provided on-demand customer service.
- Assisted paint, chassis, tinsmith and dents technicians on achieving goals set to maintain quality control standards and meet customer needs.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Accurately estimated parts and labor for over repairs.
- Documented damage with photographs and detailed written descriptions.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Negotiated completed damage estimates and repair costs.
- Used Mitchell Estimating Software to calculate damages and claim values.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Education
High School Diploma -
Colegio Santa Gema
Carolina05.2015
Skills
- Fluent Orally and Written in Both English and Spanish
- Sales Experience
- Automotive Knowledge
- Continuous Quality Improvement (CQI)
- Total Loss Understanding
- Collision Estimates
- Claims Evaluations
- Insurance Advising
- Repair Process Understanding
- Constructive Feedback
- Customer Satisfaction
- Service Improvement
- Skilled in Negotiation
Timeline
Auto Collision Appraiser
CarJam
01.2019 - Current
High School Diploma -
Colegio Santa Gema
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