Carlos Roldan Vazquez
Coamo
Summary
"Versatile professional with expertise in operations, maintenance, quality control, customer service, and inventory management. Proficient in equipment operation and maintenance, ensuring quality standards, delivering exceptional customer service, and fostering effective collaboration. Experienced in forklift operation and SAP support. Demonstrates strong communication skills and a dedication to excellence and teamwork."
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Rafael Benitez Carrillo, Inc
10.2022 - Current
- Provide exceptional customer service, handle inquiries, and resolve issues promptly.
- Process orders, maintain accurate records, and ensure customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Parts Manager
Evinmotorspr
08.2021 - 09.2022
- Managed inventory, ordered parts, and maintained stock levels to meet customer demands.
- Provide support to technicians and ensure the timely completion of repairs.
Quality Control Technician/Flex Pool
Nestle Purina
04.2020 - 07.2021
- Conducted quality inspections and implemented quality control measures to meet regulatory standards.
- Cross-trained in various departments to provide flexibility in production operations.
Production Operator
LyondellBasell
01.2018 - 02.2020
- Operated production equipment and ensured smooth operation in accordance with safety protocols.
- Monitored processes, identified issues, and performed troubleshooting to maintain productivity.
- Participated in training sessions to implement SAP into company operations.
- Assisted in the transition to SAP and provided support during the implementation phase.
- Demonstrated exceptional performance and leadership, leading to promotion to maintenance technician.
Education
High School Diploma -
Ramon Jose Davila
Coamo, Puerto Rico05.2015
Skills
- Operations & Maintenance: Proficient in equipment operation and maintenance
- Quality Control: Skilled in maintaining quality standards and implementing control measures
- Customer Service & Inventory Management: Strong customer service and inventory management skills
- Team Collaboration & Problem-Solving: An effective collaborator with strong problem-solving abilities
- Forklift Operation & SAP Proficiency: Experienced in forklift operation and SAP support
Timeline
Customer Service Representative
Rafael Benitez Carrillo, Inc
10.2022 - Current
Parts Manager
Evinmotorspr
08.2021 - 09.2022
Quality Control Technician/Flex Pool
Nestle Purina
04.2020 - 07.2021
Production Operator
LyondellBasell
01.2018 - 02.2020
High School Diploma -
Ramon Jose Davila
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