Aimee Allende Guadalupe

Provide regular updates to team leadership on quality metrics achieved by Providers.

• Educate Providers office staff on specific QA standards and confirmed maintenance of standards.
• Complete supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
• Provide solution to Quality problems and concerns to management and Providers.
• Documented and reported issues with compliance, standards of care, and quality assurance requirements.
• Compiled Monthly Quality Reports

• Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with contacts and customers.
• Monitor and review company contracts and seek new business contract opportunities.
• Develop and establishes regulatory and operational procedures.
• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Recommend sales and business development projects.
• Hire staff ; evaluate and recommends benefits and compensation programs; training and certifications to office staff

• Adjusted job assignments and schedules to keep pace a 7 days Pharmacy Call Center
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Controlled costs and optimized spending
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Maximized performance by monitoring daily activities and mentoring team of 50 + associates and external vendors
• Increased operational efficiency by employee training ; audits ; team performance and keeping compliance standards.
• Cross-trained existing employees to maximize team agility and performance.
• Performed quarterly reviews assessing each employee's performance and developed improvement plans.
• Monitored call quality and address areas in need of improvement in the Pharmacy Call Center

• Collected, arranged and input information into database system.
• Assisted various departments with change by communicating new improvement plans and expectations.
• Evaluated performance and policies against metrics.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.