Carmen I. Sepúlveda
Supply Chain Manager
Ceiba
Summary
To apply my extensive work experience, customer service and complete bilingual skills to an industry.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Import/Export Specialist/Global Trade
L’Oreal Caribe
01.2018 - Current
- Performs contract review to ensure all aspects of order are verified and created in SAP system
- Monthly offsite meetings to Caribbean markets to visit customers and warehouses
- Identification and inventory control
- Liaison between Sales, Production and General Managers
- SAP GTS for customs
- Accurate and efficient entry and oversight of customer orders, instructions and changes
- Management of customer inventory levels
- AES filing for US Exports
- Pro-actively developing and managing professional relationships with key customers and site visitations
- Drive profitable sales growth
- Understanding of Customs Regulations and the overall Import/Export processes and compliance programs
- Foreign/international Trade
- Management of customer information security
- Assuring a close relationship with customers, and vendors while always providing and improving the trust and quality of service assuring the utmost customer satisfactionCoordinate pickups and/ or deliveries
- Verify accuracy of WH receipts of received freight
- Collect all applicable documentation for the import or export, including commercial invoices and packing lists
- Arrange booking in the required mode of transportation
- Prepare documentation, air waybills, bill of lading
- IMO/DGD
- Provide ISF information to Customs Broker for Ocean imports
- Provide pre-alerts or arrival notices to destination agent and/ or customer
- Prepare and provide reports to Directors or Customers as required, example: On Hand Reports, Traffic Report, and Loading Reports
Customer Service and Planning
Nelipak Puerto Rico
01.2017 - 01.2018
- Performs contract review to assure all aspects of order are verified and created in Visual system
- Identification and inventory control
- Liaison between Sales, Production and Quality Control Managers
- Accurate and efficient entry and oversight of customer orders, instructions and changes
- Management of customer inventory levels
- Pro-actively developing and managing professional relationships with key customers and site visitations
- Drive profitable sales growth
- Management of customer information security
- Assuring a close relationship with customers, and vendors while always providing and improving the trust and quality of service assuring the utmost customer satisfaction
Global Customer Inquirment Manager/ Logistics Senior Shipping Lead
Microsoft Puerto Rico
01.2015 - 01.2017
- Trained and responsible for the supervision of (9) shipping clerk employees
- Invoiced documentation using AX Dynamics 2012
- Perform an audit on all import and export files on a regular basis
- Created Shipping documentation for specific market requirements
- AES filing for US Exports
- Created HAWB using DHL carrier and alternate carriers
- Assured that quantities reported in Dynamics were accurate with physical quantities available in the warehouse
- Tracked materials inbound via air freight
- Data entry of Bills of Materials, production routings, run rates, and item number master in the ERP system
- Prepare, compile and sort documents for data entry
- Check source documents for accuracy
- Combine and rearrange data from source documents where required
- Enter data from source documents into prescribed computer database, files and forms
- Maintain logbooks or records of activities and tasks
- Comply with data integrity and security policies
- Shipment coordination with carriers
- Note taker for daily operational meetings
- Maintained metrics of Customer Service and Carriers
- Constant interactions with Customer to maintain zero customer complaints
- Constant monitoring of carrier to assure zero incidences
Logistics Manager
ICL Cargo/ TEVA Pharmaceuticals
01.2010 - 01.2015
- Assured that quantities reported in Priority were accurate with physical quantities available in the warehouse
- Assured that material dates were in line with QA manufacturing dates before dispatched to production using Logs prior to lot(s) assignment
- Tracked materials inbound with distributers as well as sea and air freight
- Assisted Supply Chain Manager with production meetings to assure that the materials for production were available or in transit for upcoming production campaigns
- Assured that R&D Supplier and vendor forms were supplied and completed for new vendors and were entered into IGL
- Assured that items numbers were entered into IGL for new vendors
- Coordinated with domestic carriers to transport raw material from the Guayama site to the Humacao site for production of finished product
- Assured that proper documentation for Hazmat material was issued as well and invoice and packing lists
- Responsible for the coordination of shipments with forwarder and warehouse shipping staff regarding shipments
- Maintained tracking’s of shipments and supplied POD to TEVA sales department
- Prepared invoices and Packing lists in Priority
- Entered receiving data in TIS /Priority
- Coordination and preparation of shipping plan for weekly meeting
- Supervised warehouse personnel
- Monitored daily production with the Production Department and Production Plant Manager
- Coordinated with QA/QC departments samples sent for testing purposes that affect the shipments of products
- Results of samples for testing purpose were distributed with Plant Manager and QA/QC
- Prepared Shippers Declaration for Dangerous Good products assured that cargo and documentation were in compliance with IATA/Hazmat regulations
- Coordinated pick up with courier’s preparation of AWB and relevant documentation such as SED’s, labels and other
- Assured that cargo shipped met customer request date
- Assured that cargo was wrapped on a pallet, properly labeled and was shipped in a manner that drums arrive in optimal condition
- Maintained weekly updates of all shipment tracking for client any deviations were discussed and notified to all TAPI departmental staff affected and ICL Logistics
Logistics & Environmental Administartor
RJ Reynolds / Japan Tobacco
01.1999 - 04.2006
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- EHS Compliance assuring optimal housekeeping and fumigations conducted via Oliver Fumigating Services. Counting and monitoring all pests to assure control
- .
- Knowledge with commonly-used concepts, practices, and procedures of the ISO 9000-2000version. Assisted with the Implementation of the ISO 9002-1994 & ISO 9000-2000 version. Responsible for clerical duties related to technical documentation of procedures andpractices. Ensure proper upkeep of technical documents updated and obsolete documents archived. Responsible for the approvals of all the controlled documents. Translation of all company documentation including A/R and E-mail (Spanish to English /English to Spanish) Assisted in monthly Quality System meetings and documented minutes.
Education
Diploma - Supply Chain Management
Alison
03.2025
Supply Chain Management
Fox Valley Technical College
01.2018
Skills
- APICS CSCP, IATA and IMO HazMat Dangerous Goods certified, Certified Quality Inspector, Certified Train the trainer, Certified Internal Auditor, “Redacción al Día” Up to Date Editing, JD Edwards efficient, CSPM efficient, SOP, SAP GMP, Word, Power Point, Excel proficient and fully bi-lingual, Priority efficient, TIS efficient, , ISO stands efficient, GTS
Certification
- Pest Control and Management 2025
- 2012 HTS Dangerous Goods Certification
- 2005 OSHA 29 CFR 1910 Certification
- IACSSP Security Training
- Train the Trainer
- Legal Administrative Assistant-2025
- ISO 9001 Internal Auditor
- FSMA LAW 2025
- Legal Administrative Training 2025
References
David, Eshel, ICL Logistics President, +1 718-9954294 ext 3303
Languages
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Import/Export Specialist/Global Trade
L’Oreal Caribe
01.2018 - Current
Customer Service and Planning
Nelipak Puerto Rico
01.2017 - 01.2018
Global Customer Inquirment Manager/ Logistics Senior Shipping Lead
Microsoft Puerto Rico
01.2015 - 01.2017
Logistics Manager
ICL Cargo/ TEVA Pharmaceuticals
01.2010 - 01.2015
Logistics & Environmental Administartor
RJ Reynolds / Japan Tobacco
01.1999 - 04.2006
Supply Chain Management
Fox Valley Technical College
Diploma - Supply Chain Management
Alison
Similar Profiles
Stefanno Jair Tang MedinaStefanno Jair Tang Medina
Gestor De Proyectos – Analista En Laboratorio at Institute for Socio-Ecological Research Caribe (ISER Caribe)Gestor De Proyectos – Analista En Laboratorio at Institute for Socio-Ecological Research Caribe (ISER Caribe)
VICTORIA MAGONEVICTORIA MAGONE
Head Of Brand Engagement at L’OrealHead Of Brand Engagement at L’Oreal
Aymane DniniAymane Dnini
Beauty Expert Brussels AirPort at L’orealBeauty Expert Brussels AirPort at L’oreal
Felix Adriel León RodríguezFelix Adriel León Rodríguez
Trainer at Chick-fil-ATrainer at Chick-fil-A
Natalie M. Olivera PlaNatalie M. Olivera Pla
Customer Service Representative at Glow Tech ComputerCustomer Service Representative at Glow Tech Computer