Carmen Rodriguez
Las Piedras
Summary
Driven Supervisor of Operations at the Department of Labor, I excelled in staff development and training, enhancing team productivity by 30%. Leveraging strong decision-making and team leadership skills, I ensured high customer satisfaction and quality assurance, embodying motivational leadership to foster a positive and accountable work environment. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Supervisor of Operations
Department Of Labor
Humacao
11.1989 - 08.2018
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Arts - Social Sciences
Universitario of Puerto Rico
San Juan, Puerto Rico05.1982
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Employee Supervision
- Multitasking and Organization
- Team Leadership
- Customer Service
- Decision-Making
- Relationship Building
- Performance Improvement
- Quality Assurance
- Staff Development and Training
- Motivational Leadership
- Staff Management
- Staff Training
- Customer Service Management
- Microsoft Office
- Workflow Planning
- Schedule Coordination
- Report Writing
- Scheduling
- Administration and Operations
- Office Management
- Data Entry
- Documentation and control
- Staff Scheduling
- Support Services
- Scheduling and calendar management
- Phone and Email Etiquette
- New Hire Orientation
- Event Coordination
- Appointment Scheduling
- Report Preparation
- Program Development
- Clerical Staff Oversight
- Policy Development
- Presentation Design
- Data retrieval systems
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Supervisor of Operations
Department Of Labor
11.1989 - 08.2018
Bachelor of Arts - Social Sciences
Universitario of Puerto Rico