Carmen Soto
Guaynabo
Summary
To obtain a position, in a growth oriented company where I can effectively demonstrate my skills and further my development.
Overview
12
12
years of professional experience
Work History
Customer Service Rep.
Conduent
11.2021 - 04.2023
- Handle customer interactions, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Maintained and update customer information as necessary
- Calmly attempted to resolve and de-escalate any issues
Assistant Manager and Manager .
Longwood Deli and Latino Restaurant.
New York New York
05.2016 - 08.2019
- Closing an opening the store
- Manage store and employees
- Monitored food safety standards to uphold health regulations .
- Make the payments for supplies and employees.
- Work with the security members.
- Have all the insurance companies in time like fire department, OSHA and police department , state and all regulatory agencies.
- Maintenance a good care and respect with the coworkers and customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing .
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Streamlined food preparation process, increasing kitchen productivity.
- Developed system for inventory management, reducing waste and cutting costs.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Security Officer
Yankee Stadium
New York
01.2016 - 05.2017
- Utilized incident management software, tracking incidents and improving response efficiency.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
Security Officer
Universal Security Company
01.2011 - 06.2015
- Observed activity and traffic in assigned areas to enforce
- Hospital rules regulations
- Responde to emergency calls involving patients
- Worked in the camera center
- Provided great customer service to patients and public
Education
High School Dioloma -
Skills
- Bilingual
- Team working
- Computer knowledge
- Customer service
Key Qualifications
- Bilingual
- Team working
- Computer knowledge
- Customer service
Timeline
Customer Service Rep.
Conduent
11.2021 - 04.2023
Assistant Manager and Manager .
Longwood Deli and Latino Restaurant.
05.2016 - 08.2019
Security Officer
Yankee Stadium
01.2016 - 05.2017
Security Officer
Universal Security Company
01.2011 - 06.2015