Carmen Soto

Customer Service Rep.

Conduent

11.2021 - 04.2023

Handle customer interactions, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
Memorized all company products and services to be able to answer customer questions quickly and efficiently
Maintained and update customer information as necessary
Calmly attempted to resolve and de-escalate any issues

Assistant Manager and Manager .

Longwood Deli and Latino Restaurant.

05.2016 - 08.2019

Closing an opening the store
Manage store and employees
Monitored food safety standards to uphold health regulations .
Make the payments for supplies and employees.
Work with the security members.
Have all the insurance companies in time like fire department, OSHA and police department , state and all regulatory agencies.
Maintenance a good care and respect with the coworkers and customers.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing .
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Streamlined food preparation process, increasing kitchen productivity.
Developed system for inventory management, reducing waste and cutting costs.
Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Trained new kitchen staff, ensuring they met restaurant's high standards.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed strict standards for food handling and safety, minimizing risks to customers.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Prepared and served various food items in fast-paced Type environment.
Monitored food quality and presentation to maintain high standards.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.

Security Officer

Yankee Stadium

01.2016 - 05.2017

Utilized incident management software, tracking incidents and improving response efficiency.
Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
Utilized SIEM tools, detecting anomalies and reducing incident response time.

Security Officer

Universal Security Company

01.2011 - 06.2015

Observed activity and traffic in assigned areas to enforce
Hospital rules regulations
Responde to emergency calls involving patients
Worked in the camera center
Provided great customer service to patients and public

Summary

Overview

Work History

Customer Service Rep.

Assistant Manager and Manager .

Security Officer

Security Officer

Education

High School Dioloma -

Skills

Key Qualifications

Timeline

Customer Service Rep.

Assistant Manager and Manager .

Security Officer

Security Officer

High School Dioloma -

Similar Profiles

Deborah SwordDeborah Sword

Talia BarnesTalia Barnes

Roxanne JacksonRoxanne Jackson

ADAM WADE FRENCHADAM WADE FRENCH

Jose Ángel Román KelloggJose Ángel Román Kellogg