Carmen Tomassini
Toa Alta
Summary
Dynamic Account and Sales Manager with a proven track record at Abarca Health and Lausell Aluminum Inc., excelling in client relationship building and CRM. Achieved significant client satisfaction and sales growth through innovative strategies and teamwork. Expert in account management and customer service, fostering long-term partnerships and enhancing team performance.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Abarca Health
02.2013 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined account management processes, reducing response times and improving client service quality.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Sales Manager
Lausell Aluminum Inc.
01.2005 - 12.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Bachelor of Science - Biology
CAAM (Colegio De Agricultura & Artes Mecanicas)
Mayagüez, Puerto Rico06-1979
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship building
- Customer relationship management (CRM)
- Customer needs assessment
- Lead generation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Abarca Health
02.2013 - 01.2025
Sales Manager
Lausell Aluminum Inc.
01.2005 - 12.2012
Bachelor of Science - Biology
CAAM (Colegio De Agricultura & Artes Mecanicas)
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