Carmen A Santiago Bermúdez
san juan
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
26
26
years of professional experience
Work History
Computer Technician
Junta de Planificación
San Juan
11.1997 - 03.2024
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Performed basic network troubleshooting and maintenance activities.
- Configured network settings as per customer requirements.
- Implemented security measures to protect against unauthorized access or viruses.
- Created backup images of customers' data files onto external storage devices.
- Provided technical support for client inquiries via telephone and email.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Upgraded computers with new hardware components like processors, RAMs.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer Programming
EDP University
San Juan, PR08-2005
Skills
- Remote Support
- Help desk assistance
- Customer Service
- Server installations
- Software Installation
- IT Security Management
Timeline
Computer Technician
Junta de Planificación
11.1997 - 03.2024
Bachelor of Science - Computer Programming
EDP University
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