Carmen Judith Martinez Mendez
Toa Alta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Recreation Supervisor
Dorado Beach, A Ritz-Carlton Reserve
2023.06 - Current
- Enforced company standards among staff to maximize guests satisfaction.
- Maintained inventory of supplies and equipment.
- Managed staff timesheets to provide prompt and accurate payment.
- Monitored workers for performance, professionalism and service quality.
Pool & Beach Hostess & Learning Coach
Dorado Beach, A Ritz Carlton Reserve
2021.04 - 2023.06
- Coached and mentored new hires to meet the company standards and ensure 5 star service to the guests.
- Sat guests based on their preferences and seating availability.
- Kept record in OpenTable, and reported any incident in GXP.
Telephone Operator Intern
Dorado Beach, A Ritz Carlton Reserve
2022.03 - 2022.05
- Answer and transfer phone calls, send and answer emails, report GXP cases, storage inventory, print guests reports.
Education
Bachelor in Tourism Entrepreneurship - Tourism
Pontifical Catholic University of Puerto Rico
Ponce, PR06.2023
Skills
- Proficient utilizing the OpenTable program, GxP and Microsoft Office.
- Coaching and Mentoring
- Attention to Detail
- Staff Scheduling
- Staff Supervision
- Bilingual
- Team Work Oriented
Volunteer Experience
- Puerto Rico Tourism Company, Ponce, PR, 03/2018, Tour Guide Assistant at the Tibes, Indigenous Ceremonial Center in Ponce.
- Puerto Rico Tourism Company, Ponce, PR, 02/2018, Port Agent Assistant in Ponce during cruise arrival.
Timeline
Recreation Supervisor
Dorado Beach, A Ritz-Carlton Reserve
2023.06 - Current
Telephone Operator Intern
Dorado Beach, A Ritz Carlton Reserve
2022.03 - 2022.05
Pool & Beach Hostess & Learning Coach
Dorado Beach, A Ritz Carlton Reserve
2021.04 - 2023.06
Bachelor in Tourism Entrepreneurship - Tourism
Pontifical Catholic University of Puerto Rico
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