Carmen M. Ramos Veguilla
San Lorenzo
Summary
Conscientious Assistant Administrative Secretary known for high productivity and efficient task completion. Possess specialized skills in document management, scheduling coordination, and operational support. Excel in time management, communication, and problem-solving to enhance office efficiency and support executive teams effectively. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Organized professional with background as Assistant Administrative Secretary. Experience includes managing office schedules, coordinating meetings, and maintaining filing systems. Strengths lie in streamlined administrative procedures, effective team collaboration and high level of confidentiality maintained. Previous roles have resulted in improved office efficiency through the implementation of innovative organizational systems. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
29
29
years of professional experience
Work History
Customer Service Picking
LANCO Manufacturig
San Lorenzo
09.2021 - Current
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Oversaw warranty counseling process to manage expense controls.
- Suggested improvements to existing procedures based on customer feedback.
- Initiated contact with customers via telephone or email when necessary.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided ongoing support for customers throughout the entire sales process.
- Assisted customers in resolving issues with their accounts or orders.
- Mentored junior team members and managed employee relationships.
- Processed returns, exchanges, and refunds according to company policies.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Maintained a professional attitude while providing excellent customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained current knowledge of company products, services, and processes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained accurate records of customer interactions, transactions, and feedback for future reference.
- Provided detailed information about products and services to customers, enhancing their understanding and engagement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints and issues, resulting in increased satisfaction rates.
- Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
- Prevented key account losses by researching discrepancies and correcting problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Worked closely with other departments to resolve complex customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Tracked all customer interactions using internal software applications.
- Explored alternative solutions when initial attempts failed to resolve an issue.
- Collaborated with other departments to resolve complex issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed relationships with customers through friendly interactions over the phone.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service and Cashier
Masso Companies
San Lorenzo
05.1996 - 08.2020
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Used suggestive selling techniques to promote add-on sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
- Followed company security procedures for handling large sums of money.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Administrative Secretary
UAGM SYSTEM
Caguas
03.2002 - 05.2020
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Organized and maintained filing systems for confidential documents.
- Assisted with special projects, such as preparing presentations or organizing events.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Directed internal and external calls, emails and faxes to designated departments.
- Filed and updated employee, customer and external partner contact information into company database.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Greeted visitors and provided general information about the company.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Inputted data into computer systems accurately and efficiently.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Provided administrative support to management team members on an as-needed basis.
- Updated contact lists with current client information.
- Scheduled appointments and managed calendars for multiple departments.
- Collaborated with other departments to ensure efficient workflow processes.
- Drove customer feedback to deliver information to management for corrective action.
- Prepared meeting agendas, attended meetings, and recorded minutes.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Processed mailings by sorting through letters and packages.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Produced and distributed memos, newsletters, and other forms of communication.
- Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Routed agreements, contracts and invoices through appropriate signature process.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Created templates for departmental use in Microsoft Word.
- Managed customer inquiries in a timely manner via email or phone calls.
- Screened visitors and issued badges to maintain safety and security of premises.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared invoices, purchase orders, and other financial documents.
- Received and routed incoming calls and correspondence to promote timely communication.
- Scanned documents into electronic files when needed.
- Maintained confidentiality of sensitive information while performing daily tasks.
- Monitored inventory levels of office supplies regularly.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Maintained a database of clients, vendors, and suppliers.
- Ordered office supplies as needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted research and performed statistical analysis for weekly and monthly production reports.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Education
BBA - Bachelor’s Degree in Office Administration
UAGM SYSTEM - University of Turabo
Gurabo, Puerto Rico05-2002
High School Diploma -
Jose Campeche High School
San Lorenzo, Puerto Rico05-1987
Skills
- Teamwork and collaboration
- Verbal and written communication
- Problem-solving
- Customer service
- Issue follow up
- Phone etiquette
- Product knowledge
- Negotiation tactics
- Active listening
- Needs assessment
- Call center experience
- Adaptability and flexibility
- Cultural awareness
- Empathy display
- Counseling techniques
- Decision-making
- Client confidentiality
- Patience maintenance
- Relationship building
- Time management
- Data entry
- Script adherence
- Complaint handling
- Emotional intelligence
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Picking
LANCO Manufacturig
09.2021 - Current
Assistant Administrative Secretary
UAGM SYSTEM
03.2002 - 05.2020
Customer Service and Cashier
Masso Companies
05.1996 - 08.2020
BBA - Bachelor’s Degree in Office Administration
UAGM SYSTEM - University of Turabo
High School Diploma -
Jose Campeche High School
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