CARMEN M SANTIAGO GOMEZ
Cond Park Palace 1555 apt 604 M Travieso,PR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Customer Service & Sales Representative
Liberty Puerto Rico
02.2020 - 05.2024
- Managed approximately 30 incoming calls inquiries.
- Processing orders, returns, and exchanges
- Helping and supporting customers in a timely and professional manner
- Documenting customer interactions and maintaining accurate records in the customer database
- Collaborating with other departments to address customer issues and improve overall customer satisfaction
- Staying updated on product knowledge and company policies to provide accurate information to customers
- Participating in training sessions to enhance customer service skills and knowledge.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service & Sales Representative
AT & T
10.2011 - 02.2020
- Responding to customer inquiries via phone communication
- Processing orders, returns, and exchanges
- Helping and supporting customers in a timely and professional manner
- Documenting customer interactions and maintaining accurate records in the customer database
- Collaborating with other departments to address customer issues and improve overall customer satisfaction
- Staying updated on product knowledge and company policies to provide accurate information to customers
- Participating in training sessions to enhance customer service skills and knowledge.
Teacher Assistant
School Board of Broward County, FL
08.1998 - 05.2011
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Responded to student needs and questions promptly.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Universidad InterAmericana
Metro San Juan PR05.1985
Skills
- Fully bilingual (Spanish, English) Excellent people skills Responsible Ability to work well under pressure Outstanding teamwork performance Computer knowledge (Microsoft Word, Excel, Outlook,Salesforce)
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Processing payments
- Salesforce proficiency
- Customer Complaint Resolution
References
Available upon request.
Volunteer Experience
- Para la Naturaleza.org - Environmental Assistance
- 7 Quillas Grupo Tortuguero / San Juan - Puerto Rico - Environmental Assistance
Timeline
Customer Service & Sales Representative
Liberty Puerto Rico
02.2020 - 05.2024
Customer Service & Sales Representative
AT & T
10.2011 - 02.2020
Teacher Assistant
School Board of Broward County, FL
08.1998 - 05.2011
Bachelor of Arts - Industrial And Organizational Psychology
Universidad InterAmericana
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