Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hedda C. Jimenez Cabranes

Bayamon

Summary

Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up 6 children while preparing meals and managing personal, medical and educational activities for each child. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Eager Professional Nanny always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Professional Nanny position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Professional Nanny

Sitters for your Kids
05.2023 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Taught children everyday skills and language.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Administered basic first-aid and medication in emergency situations.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Assisted children with homework assignments and special projects across different subjects.
  • Engaged with children on age-appropriate level.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Taught children basic life skills, manners and personal hygiene.
  • Established and maintained safe play environment for children.
  • Transported children to and from activities using personal or family vehicle.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Promoted language development skills through reading and storytelling.
  • Provided developmentally appropriate activities for children.
  • Supervised children on playground to help develop physical and social skills.
  • Monitored children's play activities to verify safety.
  • Identified warning signs of emotional and developmental problems in children.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Helped children complete homework assignments and school projects.
  • Regularly traveled with family to help with vacation activities and childcare.

Drink Specialist

Patio de las Flores
01.2023 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Completed requisitions to maintain required stock par levels.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Customer Service Specialist

Promotions
01.2020 - 12.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.

Stylist Sales Associate

Windsor
11.2022 - 05.2023
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Connected and engaged with customers to understand styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Served as brand storyteller to create experiences that drove sales and achieved store goals.
  • Met or exceeded individual financial and credit goals while contributing to store's bottom line.
  • Fostered inclusive environment to make customers feel welcomed.
  • Translated inspiration into action by solving customer styling needs.
  • Assisted customers with merchandise selection and provided personal shopping and styling, generating over [Number]% revenue growth annually.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Handled special requests from VIP clients, liaising with personal assistants and private buyers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Maintained [Number]% client retention rate, ranking among top performers in region.
  • Leveraged associate education tools to build product and styling knowledge.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Secretary's Assistant

First Medical Health Plan
01.2020 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Identified communication channels to set roadmap to distribute information.
  • Screened visitors and issued badges to maintain safety and security.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Established administrative work procedures to track staff's daily tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.

Hostel Receptionist

Dorado Beach Plantation
06.2019 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored hotel's budget and financial records.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Stored guest valuables in safe and individual boxes for security.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Sales Associate

Boost mobile
08.2019 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Generated advertising brochure for vendor use.

Education

Bachelor of Science - Veterinary Technology

Universidad Ana G. Mendez
Grab
08.2017

High School Diploma -

Academia Discipulos De Cristo
Bayamon
05.2016

Skills

  • Live Performances
  • Safe Transporting
  • Household Support
  • Meal Planning and Preparation
  • Child Development Expertise
  • Family Maintenance
  • Event and Activity Planning
  • Educational Support
  • Household Management
  • Disciplinary Enforcement
  • Housekeeping
  • Family Schedule Development
  • Fine Motor Skills
  • Homework Support and Assistance
  • Spanish Speaking
  • Manage Behaviors
  • Computer Use
  • Formula Feeding
  • Maintain Safety
  • Bathing and Dressing
  • Creating Good Habits
  • Nurturing Environment
  • Diet and Nutrition
  • Boundary Setting
  • Self-Confidence Development
  • Educational Software
  • Discipline Programs
  • Age-Appropriate Recreational Activities
  • Regulating Schedules
  • Experiential Learning
  • Culinary Aptitude
  • Behavior Redirection
  • Professional Babysitter
  • Chore Monitoring
  • Healthy Meals and Snacks
  • Excellent Driving Record
  • Personal Hygiene Instruction
  • Providing Feedback
  • Emergency Situations
  • Cleaning and Sanitation
  • Outdoor Activities
  • Valid Driver's License
  • Early Childhood Development
  • Educational Strategies
  • Qualified Child Tutor
  • Public Health Codes Knowledge
  • Lifeguard Training
  • Child Safety
  • Food Services
  • Licensed Childcare Provider
  • Head Start Program Expertise
  • Emergency Services
  • Behavior Modeling
  • Information Services
  • Running Errands
  • Educational Materials
  • Plates Presentation
  • Support Networks
  • Food Handling Training
  • Client Needs Assessment
  • Special Assignments
  • Cardiopulmonary Resuscitation (CPR)
  • First Aid
  • Effective Team Leader
  • Mobile Devices
  • Dietary Needs
  • Household Organization
  • Complex Problem-Solving
  • Meal Organizing
  • First Aid and CPR Certified
  • Healthy Diets
  • Skilled Musical Instruments Instructor
  • CDA License
  • Enrichment Activities
  • Strategy Management
  • Caring Child Mentor
  • Child Nutrition
  • Emotionally Supportive
  • Certified in Early Childhood Education
  • Daycare Management
  • Schedule Management
  • Enthusiastic Summer Camp Counselor
  • Schedule Creation
  • Basic Clerical Knowledge
  • Extracurricular Activities
  • Child Behavior Modification
  • Infant, Toddler and Preschool Curricula
  • Structural Limits
  • Grocery Shopping
  • MS Office Proficiency
  • Tactical Communications
  • Household Tasks
  • Behavior Management Techniques
  • Child Supervision
  • Positive Reinforcement Methods
  • Child Psychology Knowledge
  • Childcare Requirements
  • Home School Programs Familiarity
  • Superior Communication Skills
  • Social Integration

Timeline

Professional Nanny

Sitters for your Kids
05.2023 - Current

Drink Specialist

Patio de las Flores
01.2023 - Current

Stylist Sales Associate

Windsor
11.2022 - 05.2023

Customer Service Specialist

Promotions
01.2020 - 12.2023

Secretary's Assistant

First Medical Health Plan
01.2020 - 12.2022

Sales Associate

Boost mobile
08.2019 - 12.2021

Hostel Receptionist

Dorado Beach Plantation
06.2019 - 08.2022

Bachelor of Science - Veterinary Technology

Universidad Ana G. Mendez

High School Diploma -

Academia Discipulos De Cristo
Hedda C. Jimenez Cabranes