Carolina González Marcano
Fajardo
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cooperativa Roosevelt Roads
Fajardo
08.2023 - Current
- Processed loan applications and verified documentation for accuracy.
- Prepared daily activity reports for management review.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted in preparing closing documents for loans.
- Facilitated the renewal process for existing loans by updating documentation accordingly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Administrative Assistant
JJW Metal Corp
Carolina
11.2020 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Education
Associate Degree - Culinary Arts, Hotel Management
Monteclaro Escuela De Hoteleria Y Artes Culinarias
Rio Grande11-2020
Skills
- Customer Service
- Research
- Relationship Building
- Excellent Communication
- Supervision and leadership
- Customer Relations
- Organization and Time Management
- Attention to Detail
- Organizational Skills
- Multitasking
- Written Communication
- Client Confidentiality
- Problem-Solving
Languages
Spanish
First Language
English
Beginner
A1
Accomplishments
- High graduate honor
Timeline
Customer Service Representative
Cooperativa Roosevelt Roads
08.2023 - Current
Administrative Assistant
JJW Metal Corp
11.2020 - 08.2024
Associate Degree - Culinary Arts, Hotel Management
Monteclaro Escuela De Hoteleria Y Artes Culinarias
Similar Profiles
Beatrice CorazzaBeatrice Corazza
Health Care Assistant at Nuova Vita Cooperativa SocialeHealth Care Assistant at Nuova Vita Cooperativa Sociale
Jomara SoriaJomara Soria
Asistente de Marketing at Cooperativa De Ahorro Y Crédito PolitécnicaAsistente de Marketing at Cooperativa De Ahorro Y Crédito Politécnica
Emmanuel Andres La SantaEmmanuel Andres La Santa
Dispatcher Clerk at CSE Cooperativa de Servicio y EquipajeDispatcher Clerk at CSE Cooperativa de Servicio y Equipaje