Carolina Márquez Hernández
Guaynabo
Summary
Hardworking and passionate job seeker with strong organizational and creative skills.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Caxa
10.2020 - 05.2024
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created content for social media platforms
- Designed and implemented social media strategies to align with business goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Implemented new features to develop brand awareness.
- Engaged relevant influencers to build brand awareness.
- Increased customer engagement through social media.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
Short-Term Rental Manager
Wepa House and Casa Eve
01.2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Fashion Designer
Marhea Moda
04.2017 - 08.2020
- Designed and manufactured clothing, bathing suits and formal dresses
- Worked with models and photographers to create a vision
- Knowledge of pattern making and sewing.
- Worked building the website.
- Led aesthetic vision and creation of new fashion products.
- Created innovative design tools and strategies for presenting merchandise.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Sketched artistic and fresh designs for consideration.
Design Studio Specialist (Seasonal)
Pottery Barn
San Juan, Puerto Rico
09.2022 - 03.2023
- Created plans based on client's needs, style, preferences and living spaces.
- Generated brand awareness and created positive product impressions to increase sales.
- Analyzed customer needs to suggest products to meet individual demands.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality , design intent or sales performace.
- Presented design proposals to clients to establish clear project expectations and goals.
Bank Representative
Banco Popular De Puerto Rico
San Juan
04.2024 - Current
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Managed high-volume cash handling responsibilities.
- Educated customers on digital banking options available at the bank, promoting self-service features when applicable.
- Facilitated smooth transactions by accurately completing required documentation and processes.
- Strengthened relationships with clients through attentive listening and prompt issue resolution.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
Education
Certification - Space-Styling
Three Birds Styling School
Australia04.2022
BBA - Marketing
Universidad De Puerto Rico Recinto De Rio Piedras
San Juan, Puerto Rico08.2018
Fashion Design Program - Fashion Design And Styling
Centro Moda Escuela De Diseño Lisa Thon
San Juan, Puerto Rico12.2016
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Creative Problem Solving
- Upselling Products and Services
- Multitasking and Prioritization
- Business Development
- Marketing analytics
- Strategic planning
- Online marketing strategies
- Goal planning
- Content Creation
- Influencer Marketing
- Garment construction
- Apparel Design
- Pattern making
- Sewing
- Attention to Detail
Timeline
Bank Representative
Banco Popular De Puerto Rico
04.2024 - Current
Design Studio Specialist (Seasonal)
Pottery Barn
09.2022 - 03.2023
Social Media Manager
Caxa
10.2020 - 05.2024
Short-Term Rental Manager
Wepa House and Casa Eve
01.2019 - Current
Fashion Designer
Marhea Moda
04.2017 - 08.2020
Certification - Space-Styling
Three Birds Styling School
BBA - Marketing
Universidad De Puerto Rico Recinto De Rio Piedras
Fashion Design Program - Fashion Design And Styling
Centro Moda Escuela De Diseño Lisa Thon