Carolina M Rojas Londono
Ponce
Summary
Dynamic and results-oriented healthcare executive with over 2 years of experience in managing rehabilitation facilities. Proven expertise in operational leadership, strategic planning, and team development within the physical rehabilitation sector. Demonstrated success in improving patient outcomes, optimizing resource allocation, and enhancing facility efficiency. Strong communicator with a commitment to delivering high-quality patient care and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Multy Medical Physical Rehabilitation Hospital
Ponce
08.2022 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Rehab Liaison
Multy Medical Physical Rehabilitation Hospital
Ponce
10.2022 - Current
- Patient Assessment, Evaluate patients' medical histories and current conditions to determine eligibility for rehabilitation services.
- Facilitate the admission process, ensuring all required documentation is completed accurately and timely.
- Communicate with patients, families, and healthcare providers to explain the rehabilitation process and answer any questions.
- Establish and maintain relationships with referral sources, including hospitals, physicians, and other healthcare providers.
- Serve as the primary point of contact for referral sources and ensure they are informed about the facility's services and patient progress.
- Work closely with the facility’s interdisciplinary team to develop and implement individualized care plans for patients.
- Coordinate with case managers, social workers, and discharge planners to ensure seamless patient transitions.
- Maintain accurate and detailed records of patient assessments, referrals, and admissions.
- Prepare reports on referral trends, patient admissions, and outreach activities.
Register Nurse
Encompass Health Rehabilitation
Sunrise
05.2021 - 08.2021
- Direct clinical care and safety needs for 7-10 patients
- Initiated and maintained IV access, Foley Catheters, wound care, Nasogastric tubes, administered blood and administrated medication PO, IM, IV and PRN
- Reported to the charge nurse during shifts any issues that arise with patients concerning their current conditions
- Patient and family education during the rehabilitation process
- Discharge Nurse
- Use the ACEIT charting systems.
Register Nurse
Ashford Presbyterian Community Hospital
11.2019 - 12.2020
- Hospital Case Management and utilization review of up to 30 patients in caseload to determine medical necessity, level of care, and InterQual Criteria
- Complete in-depth discharge planning to assess every patient's clinical need of service including treatments for medical necessities
- Analyze patient's medical records and claims to provide proper documentation and reasoning in the utilization review process
- Communicate with physician and healthcare team of any changes in patient's medical conditions.
REGISTERED NURSE
Multy-Medical Physical Rehabilitation Hospital
07.2017 - 11.2019
- Provided direct patient care for the spinal cord, stroke, orthopedic and brain-injured patients
- Performed targeted assessment, evaluation, and implementation of plans of care
- Administered medications PO, IM, and IV according to the treatment plan
- Provided personal care, dressing wound, and collected specimens
- Assessing and reassessing patients throughout the shift and reporting patient concerns and changes in condition.
Education
Master’s in Clinical Nurse Specialist in Case Management and Nursing Administration -
ANA G. MÉNDEZ UNIVERSITY OF PUERTO RICO
06.2020
Bachelor of Science in Nursing -
INTERAMERICANA UNIVERSITY OF PUERTO RICO
06.2017
Skills
- Bilingual Spanish/ English
- Patient Evaluation
- Family Education
- Compassion and Empathy
- Meditech
- NeoMed
- ACEIT
- EMR systems
- InterQual Level of Care Criteria
- Effective Collaborator Skills
- Strong Work Ethic
- Effective Communication Skills
- Quality Improvement
- Relationship Building
- Case Management
- Decision-Making
- Client Screening
Certification
- MSN Puerto Rico Licenses, 03/20/2027
- RN Puerto Rico Licenses, 07/7/2026
- RN Florida Licenses, 07/31/2026
- Basic Life Support (BSL), 09/16/2025
- Certification of leadership and suppervision, 03/12/2023
- Certificacion of Medical Billing, Coding and Audit 06/08/2024
Timeline
Rehab Liaison
Multy Medical Physical Rehabilitation Hospital
10.2022 - Current
General Manager
Multy Medical Physical Rehabilitation Hospital
08.2022 - Current
Register Nurse
Encompass Health Rehabilitation
05.2021 - 08.2021
Register Nurse
Ashford Presbyterian Community Hospital
11.2019 - 12.2020
REGISTERED NURSE
Multy-Medical Physical Rehabilitation Hospital
07.2017 - 11.2019
Master’s in Clinical Nurse Specialist in Case Management and Nursing Administration -
ANA G. MÉNDEZ UNIVERSITY OF PUERTO RICO
Bachelor of Science in Nursing -
INTERAMERICANA UNIVERSITY OF PUERTO RICO
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