Summary
Overview
Work History
Education
Skills
INVOLVEMENT
Timeline
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Carolina Torres

Carolina

Summary

Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

5
5
years of professional experience

Work History

Sales Associate

Sumaq Silver
05.2025 - Current
  • Organized merchandise displays to maximize product visibility and drive sales.
  • Assisted customers by locating items and recommending suitable options.
  • Provided attentive service to ensure a positive and seamless shopping experience.

Market Representation

Toyota de Puerto Rico
06.2024 - 07.2024
  • Conducted site visits and evaluations of dealer performance, identifying areas for improvement and ensuring alignment with company standards.
  • Utilized File Renamer to assign specific names to files, and transferred files from the previous folder to the OneDrive directory.
  • Contributed to the creation and distribution of surveys, analyzing results to provide actionable insights for business decision-making.
  • Internship

Marketer

Wyndham Destinations
06.2023 - 12.2023
  • Developed strong rapport with potential buyers to effectively close deals and secure long-term client loyalty.
  • Enhanced company reputation by delivering exceptional customer service during all stages of the sales process, from initial contact to post-purchase follow-ups.
  • Managed a high volume of leads efficiently, ensuring timely responses and nurturing prospects into satisfied customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Provided extraordinary customer service to clients.

Waitress

Ram Pla Restaurant
09.2020 - 05.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and grabbed drink orders.
  • Answered customers' questions, recommended items, and recorded order information.

Education

No Degree - Marketing

Universidad De Puerto Rico Mayagüez
05-2027

High School Diploma - undefined

American Military Academy
01.2022

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Friendly, Positive Attitude
  • Experience in customer service
  • Group Leadership
  • Work and Task Assignment
  • Bilingual
  • Attention to detail
  • Communication skills
  • Customer Service
  • Time management

INVOLVEMENT

  • Sorority Mu Alpha Phi
  • University of Puerto Rico - Mayagüez
  • Active Member
  • August 2024 – Present
  • Actively attended and contributed to sorority meetings, social events, and leadership workshops.
  • Balanced academic responsibilities while consistently participating in sorority service projects.
  • Volunteered in multiple philanthropic events, supporting local charities and nonprofit organizations.
  • Assisted in recruitment events, new member orientation, and chapter bonding activities.
  • Huellas Deportiva
  • Universidad de Puerto Rico - Mayagüez
  • Social media manager
  • August 2023 – Present
  • Developed and implemented content strategies that increased engagement.
  • Managed Instagram, Facebook, Twitter, and TikTok accounts, optimizing posts to maximize reach.
  • Designed visual and written content aligned with brand identity.
  • Stayed up to date with algorithm changes and trends to optimize digital strategy.
  • AFIM
  • Fundraiser Manager
  • August 2024 – May 2024
  • Led online fundraising initiatives through social media, email campaigns, and crowdfunding platforms.
  • Built relationships with donors and sponsors to secure long-term support.
  • Organized fundraising events and managed fundraising budgets.

Timeline

Sales Associate

Sumaq Silver
05.2025 - Current

Market Representation

Toyota de Puerto Rico
06.2024 - 07.2024

Marketer

Wyndham Destinations
06.2023 - 12.2023

Waitress

Ram Pla Restaurant
09.2020 - 05.2021

High School Diploma - undefined

American Military Academy

No Degree - Marketing

Universidad De Puerto Rico Mayagüez

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Carolina Torres